Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Corrupted profiles?

  • 2 tontu
  • 0 am na jafe-jafe bii
  • i mujjee tontu mooy Rhys3300

Rhys3300
Rhys3300
more options

20 years of emails apparently gone. I have been trying to add TB to a new laptop.

I used the export function in TB and was directed to create a zip file since it was over 2GB. I used 7Zip to view the file and it did not show up in the program. I did this a few times and it kept doing the same thing. When it actually worked I got about 2% of the emails. I believe that, as a result of doing this, that the profile was corrupted by the process of creating a zip file. The result? The original profile on the old laptop is no longer valid. Most of the time when I tried to unzip the file it displayed an error message. I have been through so much over the last few days I cannot remember the entire error but it had the word invalid in it. A red banner across the top of the screen.

I have scoured all my devices for profiles and have tried every one I could find. I was told that using old profiles without them going through the process of TB versions that unexpected results may happen. The latest result, which happens with every profile I use is what is in the attached image. Nothing in or under the inbox, and all this under the outbox.

Is there anything I can do to fix this?

20 years of emails apparently gone. I have been trying to add TB to a new laptop. I used the export function in TB and was directed to create a zip file since it was over 2GB. I used 7Zip to view the file and it did not show up in the program. I did this a few times and it kept doing the same thing. When it actually worked I got about 2% of the emails. I believe that, as a result of doing this, that the profile was corrupted by the process of creating a zip file. The result? The original profile on the old laptop is no longer valid. Most of the time when I tried to unzip the file it displayed an error message. I have been through so much over the last few days I cannot remember the entire error but it had the word invalid in it. A red banner across the top of the screen. I have scoured all my devices for profiles and have tried every one I could find. I was told that using old profiles without them going through the process of TB versions that unexpected results may happen. The latest result, which happens with every profile I use is what is in the attached image. Nothing in or under the inbox, and all this under the outbox. Is there anything I can do to fix this?
Nataali seetu yiñ ci takkaale

Saafara biñ tànn

Just to clarify, the guideline is to NOT use zip if the profile is over 2 gig. I will post here the solution that has always worked. This assumes Windows and that you use the default profile folder location,

Here is the link for moving a profile in Windows when installed in default location: 

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

here is the info in brief steps:

  1. ensure thunderbird is NOT running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  8. start thunderbird and all should be there
Jàng tontu lii ci fi mu bokk 👍 0

All Replies (2)

david
david
  • Top 10 Contributor
more options

Saafara yiñ Tànn

Just to clarify, the guideline is to NOT use zip if the profile is over 2 gig. I will post here the solution that has always worked. This assumes Windows and that you use the default profile folder location,

Here is the link for moving a profile in Windows when installed in default location: 

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

here is the info in brief steps:

  1. ensure thunderbird is NOT running on old machine
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media
  5. ensure thunderbird is installed on second computer and NOT running
  6. enter %appdata% in search window on task bar and press Enter key
  7. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there. This may prompt to overwrite an existing folder of same name. allow it
  8. start thunderbird and all should be there

Helpful?

Rhys3300
Rhys3300 Ki laajte
more options

Rewrite!

I found a profile that is not corrupted and it works!!! Thing was buried deep!

Thanks for all the help and advice. I was really, really freaking out. 20 years of email history gone... Not!!

Whew.

I'm setting your last post as the solution because that is exactly what I am going to do for the transfer. Again, thank you.

Rhys3300 moo ko soppali ci

Helpful?

Laajal dara

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.