Firefox crashes
Shortly after starting Firefox browser it crashes and sends a crash report. I can't link the problem to any particular web site. I tried a "fresh" reload of Firefox but the problem still occurs.. I'm having to switch to IE (ugh) in order to access the net. Any help appreciated.. Rich
Saafara biñ tànn
Hi, thanks for the crash reports which point to a problem with ATI Technologies Inc. Radeon DirectX Universal Driver for AMD and ATI video cards with DirectX acceleration.
Perhaps you could see if an update is available.
More info - Upgrade your graphics drivers to use hardware acceleration and WebGL.
If your question is resolved by this or another answer, please take a minute to let us know. Thank you.
Jàng tontu lii ci fi mu bokk 👍 0All Replies (6)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
Latest crash reports: bp-c973e772-2c0a-4d0b-b6c7-ef4892150729 7/29/2015 5:55 AM bp-2384eeec-eebe-45ce-af6a-48f7e2150729 7/29/2015 5:54 AM bp-de43b6fc-4dae-4cd0-baa5-024b42150729 7/28/2015 10:34 PM bp-34c2db01-001c-4164-bc5b-625ba2150729 7/28/2015 10:30 PM bp-597871d8-2fff-413a-8f47-c3c592150729
The crashes don't appear to happen in "safe" mode....
thank you, please see if an update of your graphics driver can address that problem (this should be the right link for your configuration): http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
Saafara yiñ Tànn
Hi, thanks for the crash reports which point to a problem with ATI Technologies Inc. Radeon DirectX Universal Driver for AMD and ATI video cards with DirectX acceleration.
Perhaps you could see if an update is available.
More info - Upgrade your graphics drivers to use hardware acceleration and WebGL.
If your question is resolved by this or another answer, please take a minute to let us know. Thank you.
Updating the graphics drivers seems to have solved the issue! Thank you! Rich