Firefox Community Forum

My firefox will not connect properly with the Bing Home page. It often provides a message "cannot connect" and when I click on that, it does. But yesterday, when I did that, all that came up was a screen with just a solid colour and the search bar on it. I used my Safari browser to access Bing, but I don't like using Safari. So, would like a fiz...

I have set Bing as my home page when I start Firefox (it has been this way for years). This morning when I started Firefox the Bing home page only partially loaded. The home screen picture of the day won't load and I can't search with it. The only thing that works is the other bookmark tab. I also have Bing in those tabs but the same thing happens when I try to start it from there. I have shut down and restarted my computer, still happens. I have downloaded the latest update of Firefox, still happens. I don't think doing anything with Bing will help, since when I try to start it from the saved bookmarks tab or type it into the address bar it still won't load. I also started Microsoft Edge and it loads fine from there. Although, I just started Chrome and the same thing happens there, it only half loads, so not sure what is going on. I am not tech savy, so am a little uncomfortable with deleting Firefox and re installing it myself. Not sure if I would loose all my saved bookmarks. Can you help.

Brock Thoman

I have at least one question on the support forum which has never been answered. So I went to Bugzilla, and discovered dozens of YouTube issues under the Open/Unconfirmed status.

I can reproduce my problems. I'm sure others can reproduce their problems. Nothing is done. NOT EVEN admitting there is a problem.

If I can't use YouTube on Firefox (I can't), then why am I using FF? It is one of the biggest sites on all of the internet. But FF apparently doesn't care if it doesn't work.

What. Is. Going. On?

(See the attached image... the big blank space is where the video should display)

When trying to access Facebook via the Firefox browser, the browser screen immediately grays-out and freezes? It is the only web site doing this, and it doesn't happen with other browsers. I have attempted to contact Mozilla technical support and their only response is to refer me to a forum, instead of providing actual technical support. I have reinstalled Firefox, I have created a new profile, I have cleared my browser history, emptied the cache, etc., yet this problem persists. How do I get actual, real Mozilla technical support from Mozilla for help with this issue, instead of being referred to a forum, or do I just not use your product due to lack of actual customer support? How do I contact an actual person at the Mozilla corporate offices about lack of real Mozilla customer support?

Firefox browser when on Foxnews will crash and causes PC to completely reboot? This has been happening on multiple PC's in my house and has been happening for months.

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. There's a thread on the Youtube support site with nearly 40,000 posts of people with the same issue and tonight I was trying to watch a video where the hosts talk in Italian, so I use auto translate to English subtitles but no subtitles appear. It will show Italian language subtitles.

I've gone back through this Youtube channel's history trying videos I've previously watched from months/years ago when auto translate used to work but even they're not working now.

I decided to try the video in Edge browser and to my surprise the auto translate to English worked there. They also work in Chrome.

So what could be causing this issue on Firefox, which started about August time?

This is quite bizarre as I assumed all the processing/translation was done by Google/Youtube so in what way can Firefox be part of this issue?

To be clear, subtitles in the (foreign) language the people are speaking, works. Subtitles translated from that language to English (or other languages) has stopped working. Subtitles translated from that language to English IS working on Edge and Chrome browser.

All of a sudden I cannot check out using shop on my IMAC. It has worked for me for years and now all of a sudden it stopped. Not sure what settings to edit. I can go through the check out process, but when I press check out the page will not load. I just get a shadow & spinning like it's trying to upload but it never does. If I switch to Safari I have no problems, but I prefer Firefox. Any suggestions or solutions appreciated. Lorri

Hello,

I'm trying to access a dropdown menu on trafficjunky.com but the menu is not functioning correctly and will not load. When I select the dropdown, it opens a small blank white box that should fill with options, and I should have the ability to free type as well so I can search for a location. This does not happen, the only thing that happens is what you can see in the picture and free type is not functioning.

I have cleared cookies and cache numerous times, updated my browser, deactivated extensions, turned off performance settings, and have tried both troubleshooting and incognito modes as well. I am not running ad blockers or themes on Firefox.

Any advice you can provide is appreciated!

Thank you, Kyle

Dear Firefox,

When I copy and paste from Pages on a Mac, to a gmail email I am writing, I lose all the formatting. This doesn't happen when using a Brave browser, so I don't think its a gmail settings issue.

Can you help?

Is there a setting in Firefox that I could use to overcome this issue?

Thank you,

O amitai

Hello Team

The .NET 9 BLAZOR web applications are a bit clunky on Firefox. The Firefox browser always gives Rejoining server and this is not happening on Chrome and Edge browsers. Can you help here to resolve this?

Thank you CK

Every few Google searches, I get an unsual traffic message with a captcha to prove I'm human. This only happens with Google searches and I don't have the same issue on Chrome or Safari (I'm on a Mac). This only began about two months ago.

It's driving me nuts. I love so many things about Firefox, but this has been going on for months, and I'm about to give up. I found some "solutions" about privacy settings, but none of them have worked so far. I have changed IpV6 settings, privacy settings in about:config, and proxy settings in Firefox. Nothing has stopped it.

This only happens when I search on Google. It seems clear to me that Google and Firefox are not playing well together.

Is anybody else still experiencing this? Has anyone found a solution other than what I've noted above?

Firefox is my default browser. The problems have arisen from around December 27th 2025. Till then everything worked smoothly. The first problem is that if I go to google.com then search for say , “Wordle”. The search output is displayed on the screen but when I click on the search result, it does not go anywhere- nothing happens.

The second issues, is till the problem cropped up, I had set google.com as the custom url for home page and windows through settings, home, and had used an extension, “ New tab override” available from Firefox, to set every new tab to open as google.com The url for the webpage works but the new tab override does not. I have tried removing the extension but problem 1 persists.

The third issue is that I have subscriptions to newspapers and had set up the logins. These newspapers are in my bookmarks. When I click on the bookmark the main page opens but the login area is missing. It tells me to get a subscription. e.g., among others, NY times, Uniqlo gb, the Turnitin of my university will not load although I am logged in to the university. I have cleaned all cookies, removed all extension including Ad blockers to fix the problem, tried resetting all to default setting but nothing works. Would appreciate any help you can provide. Thank you.

In order to connect to Amazon using Firefox on my PC, I am required to scan a QR code with my phone and then, presumably, connect via Firefox or Amazon apps (instructions woefully unclear). It NEVER works. It's no big deal, but it is annoying, particularly since I want to use Firefox as my default browser. I can always connect via Google or Edge. For those of us who aren't tech savvy, why don't you add standard two-factor authentication or Windows Hello as an option?