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My incoming emailes default to plain text even though view-message body as-originalHTML is checked

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keenos
keenos
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Most (not all) of my incoming emails (in particular from one main client's employees) always come in plain text, I want to be able to view all message in HTML format and reply in html format (this is generally fine fr my response, but the trail leaves all their comments in plain text). I have view-message body as-originalHTML as ticked. Stil doesn't work. I run Thunderbird 24.4.0 on Mac 10.7.5. My server is gmail

FYI, In account settings I have ticked the box 'compose messages in HTML format". Not that that is relevant..

Most (not all) of my incoming emails (in particular from one main client's employees) always come in plain text, I want to be able to view all message in HTML format and reply in html format (this is generally fine fr my response, but the trail leaves all their comments in plain text). I have view-message body as-originalHTML as ticked. Stil doesn't work. I run Thunderbird 24.4.0 on Mac 10.7.5. My server is gmail FYI, In account settings I have ticked the box 'compose messages in HTML format". Not that that is relevant..

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Matt
Matt
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The email client they are using is relevant, and are you sure your getting HTML in the emails (ctrl+U will show message source)

The normal arrangement is if Plain text and HTML are sent they are Plain text, followed by HTML. But having both like that is not a problem.