Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Firefox crashes every time I try to navigate away from a page to a different site.

  • 4 відповіді
  • 2 мають цю проблему
  • 3 перегляди
  • Остання відповідь від kmkinslow78

more options

It seems to only happen when I have more than one tab open, but every time I try to navigate away from the originally opened page, it crashes. This has just started happening today (3/19/14) and I have tried to resetting Firefox but it did not remedy the problem.

It seems to only happen when I have more than one tab open, but every time I try to navigate away from the originally opened page, it crashes. This has just started happening today (3/19/14) and I have tried to resetting Firefox but it did not remedy the problem.

Обране рішення

this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version (there should be a fix avilable soon) or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support

Читати цю відповідь у контексті 👍 1

Усі відповіді (4)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

more options

bp-d6efb6d0-e963-4790-84e3-0b5472140319 03/19/2014 2:35 PM bp-d525e85d-b111-44f8-a07b-f9d0a2140319 03/19/2014 2:33 PM bp-45c55bdd-7671-4958-a177-3fd3b2140319 03/19/2014 2:30 PM bp-c8f625ac-6ddc-4b65-9477-e686e2140319 03/19/2014 2:04 PM

Is that all you needed?

By the way, I finally just uninstalled and reinstalled Firefox and it seems to be working ok for now. I will be sure to let you know if it begins again, though.

more options

Вибране рішення

this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version (there should be a fix avilable soon) or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support

more options

Thank you so much for your help :)