Outlook account loses connection to server after successful initial login to Thunderbird.
Hi there, I have several email accounts I use Tbird to manage. One of those is a hotmail account. I have the settings setup correctly for IMAP synchronization. But, after the initial pull of messages, the connection to the server seems to fail? For example, I open tbird, it pulls in new messages, run filters, etc... If I come back and try to reply to a message, the outgoing server will timeout (if you test the outgoing server in settings, it connects. If you reply as soon as you open tbird, it will send a message from that outlook account). I believe this issue is more than just the outgoing server. For example, if I move an email to a different folder, it won't register the move until I reopen tbird? Similarly, sometimes if I try to open a message after tbird has been running for a while, the message will not open/fail to load.
These issues seem to be impacting only this outlook account. I'm really not sure where to go with troubleshooting and looking for guidance.
much thanks, Ryan
Усі відповіді (2)
Lets look at this in bits.,
1. Incoming mail and outgoing mail use entirely different settings, servers and passwords. It is for this reason each account settings has an outgoing servers entry at the end of the list of incoming accounts.
2. Each identity has it's own selected outgoing server. As there is not limit to the number of edintities you can configure to an account you need to check them all. (sorry about that)
3. I have been assuming you are using the traditional IMAP and SMTP to manage your mail. Those with office365 tend to find themselves using the newer exchange protocols and really I know nothing about them except they are "limited" in their scope.
So;
- With the traditional SMTP check the entry in the account settings. Check arch entry for each account. Take a special noe of which outgoing server is set as the default (it may wall be an incoming one you deleted 10 years ago from Thunderbird SMTP is separate from incoming.
- Open the account setting for this Hotmail account. The initial pane is the identity. At the bottom (you might have to scroll) is the outgoing server for that identity. Is it the one from the outgoing servers (SMT) you thought it was?
- Click the manage identities button under the outgoing server details. If there is more than one configured for the account repeat for each. If there is only the one you can cancel out of that dialog.
- Click reply.... check specifically in the top of the reply window that the message is From: is correct and click on the drop down arrow beside the from and ensure there is not another instance of the email address listed. That might indicate that the default account is being used, not the identities selected SMTP server.
Please post your results.
Hi Matt, thanks for the suggestions. I confirmed, the only outgoing server settings in my list for this identity is the one associated with the hotmail account in question. Good there.
Yes, the outgoing server is connected to the identity that I thought it was.
When I test the outgoing server connection from the outgoing server menu, it connects successfully.
Not sure if it makes a difference, but this outlook account is not the default email account in Tbird. The outgoing server has the other account listed as the default, not this outlook account, which is correct. when I look at the "from" field when sending messages, yes, the outlook account in question is the one listed. Granted, I could switch between other identities, but from what I can tell only the one outlook account is selected when I try to use that identity.
There is an account setting/identity for when this outlook account worked off a POP3 setup. I didn't delete that since I can send email from the outlook account with the IMAP account settings, it's just that time piece that seems to disconnect or mess up the account settings for the IMAP identity of the outlook account? Here's what is still going on.
If I open tbird and send a message from this hotmail account immediately, it works normally. But, if wait for a while (not really sure how long until it stops working, maybe 10 minutes?), then it won't send and I get this error message: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp-mail.outlook.com timed out. Try again.
That's what I have to report back. Thanks for any other suggestions, Ryan
Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.