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Can't Create Configuratio for mail.com

ddmcleod

For no obvious reason, Thunderbird started complaining about my existing configuration to mail.com. I tried changing passwords, I tried rebooting the computer, but nothing would work. I kept getting the "invalid password" popup when trying to connect. I've double-checked that mail.com is still working (I can access all my email from the web client no problem).

So, eventually, I deleted the account from Thunderbird altogether and now I'm trying to recreate the configuration. Thunderbird recognizes mail.com and correctly deduces the server configuration settings, but it will not connect. When I try to add the account I get this message:

"Authentication failed. Either the entered credentials are incorrect or a separate username is required for logging in. This username is usually your Windows domain login with or without the domain"

Why on earth would a "Windows domain login" be needed for a web-based email location?? When I had the configuration set up before, all I had to supply was my email address and password.

Something in Thunderbird has changed and I can't figure this out.

Meanwhile, I have about 10 other email accounts set up on Thunderbird and they all seem to be working properly.

Would sure be nice to find a solution so I can get my mail.com account back on Thunderbird.

Thanks for any help you can provide.

For no obvious reason, Thunderbird started complaining about my existing configuration to mail.com. I tried changing passwords, I tried rebooting the computer, but nothing would work. I kept getting the "invalid password" popup when trying to connect. I've double-checked that mail.com is still working (I can access all my email from the web client no problem). So, eventually, I deleted the account from Thunderbird altogether and now I'm trying to recreate the configuration. Thunderbird recognizes mail.com and correctly deduces the server configuration settings, but it will not connect. When I try to add the account I get this message: "Authentication failed. Either the entered credentials are incorrect or a separate username is required for logging in. This username is usually your Windows domain login with or without the domain" Why on earth would a "Windows domain login" be needed for a web-based email location?? When I had the configuration set up before, all I had to supply was my email address and password. Something in Thunderbird has changed and I can't figure this out. Meanwhile, I have about 10 other email accounts set up on Thunderbird and they all seem to be working properly. Would sure be nice to find a solution so I can get my mail.com account back on Thunderbird. Thanks for any help you can provide.

Усі відповіді (2)

I just upgraded Thunderbird to 148.0. Same problem, although the error message is now just: "Unable to login. Probably wrong configuration, username or password." Well, the configuration appears to be correct, the username is absolutely correct, and the password entered is exactly the same as recorder on mail.com (I can log in using web client no problem.) Just to be sure, I changed the password again, and this time I eliminated all special characters, so it's just alphanumeric. Still doesn't work. I don't understand this. Thunderbird used to work with mail.com no problem. HELP!!

I have no experience with mail.com, as one must pay to use it with thunderbird. However, if you post screenshots of your incoming and outgoing server settings pane and this is a paid-for account, someone here may have suggestions. Thank you

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.