Hi, Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one). Please submit a new ticket from [https://mzl.la/MxA-support this page] so our support agent can assist you further. '''Important:''' Be aware that resetting password without a recovery key '''will erase all your data''' in cloud. For more details, see [[How to change or reset your Mozilla account password]].