After migrating to the new version on windows 11 thunderbird freezes, with huge consumption of memory and processor resources
I need some further assistance please. My new thunderbird installation does not want to function. The historical emails are quite large but archived annually.
I find that after about 20 - 30 seconds, it freezes. I have tried all the options, safe mode, extensions removal, delete of .msf files, but nothing. Any pointer to where I should look please
Обране рішення
Hi, after much fiddling, I uninstalled, and reinstalled cleanly. Fortunately I had a backup copy of my data files. I then copied the data files over to the new installation. I reinstalled Avira and all worked fine.
My theory is that the bug is in the tool that you have to import data from another installation. The first time I installed it provided me with an option to import data. I pointed it to the old version files, and it processed. But thereafter it froze.
I will be happy to provide more information or assistance if that will help the thunderbird team.
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What version number?
Version of Windows is Edition Windows 11 Home Single Language Version 22H2 Installed on 2023/07/28 OS build 22621.2070 Experience Windows Feature Experience Pack 1000.22659.1000.0
And Thunderbird 115.1.0
What is your anti-virus software?
I use Avira antivirus. I fully uninstalled it, but it had no impact.
I fully uninstalled it
That would still leave Microsoft Defender running as your anti-virus software. Try to start Windows 11 in safe mode with networking enabled. Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
Вибране рішення
Hi, after much fiddling, I uninstalled, and reinstalled cleanly. Fortunately I had a backup copy of my data files. I then copied the data files over to the new installation. I reinstalled Avira and all worked fine.
My theory is that the bug is in the tool that you have to import data from another installation. The first time I installed it provided me with an option to import data. I pointed it to the old version files, and it processed. But thereafter it froze.
I will be happy to provide more information or assistance if that will help the thunderbird team.