Account Access

There is no official email support, but if you could describe your question more fully, perhaps someone will be able to suggest a solution here (this is a public forum). Here's a link to your question for follow-up:

https://support.mozilla.org/questions/1384721

Hi @jscher2000, so my issue is that i need to recover my Firefox Account. I have the email address and the password but i need to authenticate with my email however, Google being Google, I cannot recover my original Gmail account. I know this might be impossible but some level of tier support should be able to assist me with this. I can provide legal documentation that the account does belong to me.

If you can't access the email address then your only option is to create a new Firefox Account with a email address you can confirm.

• https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information

Thats exactly the problem, we are in 2022 and if you lose access to 1 email you can't get anything back. its quite ridiculous.

That doesnt solve my issue, to get into the email i need the passwords stored on my Firefox account. Its an endless loop.

Your Firefox Account does not store your passwords, the functionality of Firefox Sync is to help sync passwords between devices - it is not designed as an online backup.

so the autofill doesnt save passwords like chrome?

If you have the credentials for a site saved in Firefox for Android, I would expect it to auto-fill the credentials or give you the option to use the saved password when you visit a website.

so passwords is then stored where?

On your device, in Firefox. if you open the Firefox for Android menu, select Settings and Logins and passwords, you will be able to see your saved user credentials.

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