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What information is shared with sidebar chat AI provider?

The page https://support.mozilla.org/en-US/kb/ai-chatbot lacks the list of data shared with the chatbot AI providers. It would be nice to know how it is done, how to revi… (read more)

The page https://support.mozilla.org/en-US/kb/ai-chatbot lacks the list of data shared with the chatbot AI providers. It would be nice to know how it is done, how to review the data, and how pages can provide better data.

Asked by Anatoli Babenia 4 days ago

Answered by TyDraniu 3 days ago

  • Solved

Set "Share the screen" permission via Group Policy

Looking for a way to configure the "Share the screen" permission present in permissions for individual sites via GPO. I am aware of this doc but I can't find anything for… (read more)

Looking for a way to configure the "Share the screen" permission present in permissions for individual sites via GPO. I am aware of this doc but I can't find anything for setting this permission. Specifically, to block it for all sites with an explicit allow list.

The "Preferences" option won't suffice as permissions are stored in permissions.sqllite and are not part of the about:config preferences. The "Permissions" grouping lacks... the majority of the possible site permissions as well.

Asked by Pizzor 6 days ago

Answered by jscher2000 - Support Volunteer 6 days ago

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Mozilla Monitor report email a scam?

For first time received email from breach-alerts@mozilla.com. Title is: Your monthly Mozilla Monitor report. Is this a scam? Other people have asked this question and Moz… (read more)

For first time received email from breach-alerts@mozilla.com. Title is: Your monthly Mozilla Monitor report. Is this a scam? Other people have asked this question and Mozilla Firefox company has not made any attempt to answer these serious questions. If I do not hear back from Mozilla Firefox within a week I might remove Mozilla Firefox and use another company.

Asked by lee37 1 week ago

Answered by TyDraniu 6 days ago

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Must disable ad block to use youtube with adds. How to do this? thanks

I have been watching YouTube for years, issue free. This week I was blocked, as my computer may be blocking ads and thus violating You Tubes policy. How can I find and… (read more)

I have been watching YouTube for years, issue free. This week I was blocked, as my computer may be blocking ads and thus violating You Tubes policy. How can I find and disable ad block programs/ extensions, thus allowing me to get back on You tube. I can recognize an outright program, but do not knew if extensions are in play that are not obvious to me. THANKS

Asked by Helene Rubinoff 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Persistent data keeps dissapearing

Hi, I want a website (Protonmail, my email client) to store persistent data. I have enabled it, but I also have all my browser security settings on Strict (also clearing … (read more)

Hi, I want a website (Protonmail, my email client) to store persistent data. I have enabled it, but I also have all my browser security settings on Strict (also clearing browse data and cookies on each closing of the browser), so now when I have downloaded the data and I close and reopen my browser: it's all gone. I tried looking at making Protonmail an Exception, but that's only possible in relation to Tracking Protection. How to fix this?

Thank you in advance,

Kind regards,

Asked by siardnicolai 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

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Review Checker

I am looking to turn on review checker and cannot see how to do it. I don't have the price tag icon displayed nor do I have any reference to Review Checker in my settings… (read more)

I am looking to turn on review checker and cannot see how to do it. I don't have the price tag icon displayed nor do I have any reference to Review Checker in my settings. I'm wondering if my version of Firefox supports it (133.0). Any ideas?

Asked by address2011 7 months ago

Last reply by Kiki 1 month ago

  • Solved

Massive memory usage

I have a HUGE problem with Firefox memory usage. Some open instances of firefox are taking anywhere from 600mb to 2.8gb of memory. Since firefox opens MANY instances even… (read more)

I have a HUGE problem with Firefox memory usage. Some open instances of firefox are taking anywhere from 600mb to 2.8gb of memory. Since firefox opens MANY instances even with only ONE active window, this very quickly uses all available memory (4gb) causing a full laptop crash.

More concerning is that CLOSING the worst instance of memory usage STILL leaves the single open page/tab open, so what exactly was the memory eating instance actually doing ???

I have included a screengrab of the many remaining instances of firefox in windows task manager AFTER closing the main culprit.

I have also included a screengrab of all the adblockers I use which I believed would limit unnecessary memory usage, but does not seem to be effective.

Many Thanks

Asked by Ray P 4 months ago

Answered by Ray P 4 months ago

  • Solved

suspicious email from breach-alerts@mozilla.com

I got an email supposedly from breach-alerts@mozilla.com that claims there are currently 3 data breaches and has this link to resolve: https://blrv1ly5.r.us-west-2.awstra… (read more)

Asked by MikeZZ 3 months ago

Answered by James (On Leave) 3 months ago

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Any other good non-Chromium browsers?

Now that Mozilla/Firefox have joined Google on the dark side, who is everyone switching to? I would like something that works well in both Windows and android. I hear Ope… (read more)

Now that Mozilla/Firefox have joined Google on the dark side, who is everyone switching to? I would like something that works well in both Windows and android. I hear Opera can't be trusted and I don't like how there are like 6 difference versions of Opera in the android app store. DuckduckGo is just badly made IMO. Edge causes some glitches with one of the sites I use most. Should I try Brave? I just want a browser to BROWSE the web. I don't want AI. I don't need a VPN or adblock built in. I don't want a "gamer" browser. A decent local password manager would be nice but I don't want to have to make an account to use it. I know if the product is free, you are the product, so I would almost prefer a browser you pay for but oddly that doesn't seem to be a popular option. Probably because the user data the companies collect makes them more money then people would be willing to pay. Sad times. I miss the 90's.

Asked by Timothy Stearns 4 months ago

Last reply by SuMo Bot 2 months ago

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Secure Form is blocked

I regularly receive email advice (via Thunderbird) from companies to access my account with them. Two days ago I selected a link to direct me to the secure form. I note … (read more)

I regularly receive email advice (via Thunderbird) from companies to access my account with them.

Two days ago I selected a link to direct me to the secure form. I note that the exact same link has been provided to me in the past and opened. This time however I was confronted with "Invalid Address".

I was advised to copy the link into another browser; I chose "Edge" and the form opened.

I have cleared FireFox's "Recent History" but that still gives no joy.

How do I overcome this?

Is there something in a configuration file that I might edit, or a potentially corrupt Windows Registry entry?

I do not use any Windows Security depending upon Bitdefender (which has never created any issues of this nature).

Asked by brijohnnow 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

  • Solved

secure sign in to government accounts

Hello Since the last update I have not been able to sign in to Government sites using my bank as a sign in partner. I am able to sign in using Google Chrome but I prefer… (read more)

Hello Since the last update I have not been able to sign in to Government sites using my bank as a sign in partner. I am able to sign in using Google Chrome but I prefer Firefox for my daily browser. I have cleared cache and all data and am still unable to sign in. I am using Version 137.0.1 (64-bit)

Your help will be appreciated.

Roger Flagg

[edited] @eastlink.ca

Asked by rogerflagg 2 months ago

Answered by rogerflagg 2 months ago

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How do I receive audible notifications on on my Macbook Pro of a new substitute teaching job offer from Frontline Education.com?

Currently I must sign on to Frontline Education to see if there are any new substitute teaching job offers available 24/7. I would like to receive audible notifications … (read more)

Currently I must sign on to Frontline Education to see if there are any new substitute teaching job offers available 24/7. I would like to receive audible notifications on my Macbook Pro or Apple ipad or Apple iphone to alert me to a new job offer so that I can then go to my device and look at the job offer. Thank you. John Marshall

Asked by jhmarshall 7 years ago

Answered by Murphy 7 years ago

  • Solved

Company requested removal of firefox from Work Computer

Hi I am a long time user of firefox because i love its customization and tools available to help me with my work and personal life. Recently i have been ordered to remove… (read more)

Hi I am a long time user of firefox because i love its customization and tools available to help me with my work and personal life. Recently i have been ordered to remove Firefox from the company laptop as it was deemed insecure by the IT and security department. I have been told to use MS edge and Google's Chrome. Their reasoning is "An inconsistent comparator in xslt/txNodeSorter could have resulted in potentially exploitable out-of-bounds access. Only affected version 122 and later. This vulnerability affects Firefox < 136 and Firefox ESR < 128.8." I do not know what this means. Is there something i can tell my IT department to argue against the directive to only use either Edge or Chrome. Best regards, F Silva

Asked by Correia9 3 months ago

Answered by jonzn4SUSE 3 months ago

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  • Archived

Delete an account with a lot of personal information on there

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and… (read more)

I'm encountering some difficulties with my current account, which is locked out. I would like to request assistance from the support team to help me delete my account and remove my personal information from the platform. However, I'm having trouble finding the contact information for the support team. I couldn't locate their email address or phone number, and I'm hesitant to post my personal email address and information on a public forum.

I'm feeling quite frustrated, as I've never encountered such challenges with an app before. It appears that I'm unable to reach the Firefox support team at the moment. Can someone please provide guidance on how I can securely and privately request their assistance in deleting my account and personal information?

I had to create a new account just to post this question because my original account got locked out. This happened because I recently acquired a new phone and didn't transfer the two-step authentication information to my new device.

Asked by viettu.vohoang 1 year ago

Answered by James (On Leave) 1 year ago

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block specific content types

i am looking for a way to protect myself and my children from accessing or having to see / have shoved down our throat content promoting lgbtq. please provide me a blocke… (read more)

i am looking for a way to protect myself and my children from accessing or having to see / have shoved down our throat content promoting lgbtq. please provide me a blocker to block agenda driven sex ed and ALL LGBTQ content.

Asked by thirdday.31b 3 months ago

Last reply by markwarner22 3 months ago

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  • Archived

Since update: Firefox prevented this page from reloading error

Since the update I've had a few issues, most I was able to fix but this one eludes me. Opening up various news sites I get the "Firefox prevented this page from reloadin… (read more)

Since the update I've had a few issues, most I was able to fix but this one eludes me. Opening up various news sites I get the "Firefox prevented this page from reloading" error at the top and clicking allow does nothing. Anyone know how to get around this error? I'm not looking to totally disable the FF feature that prevents other pages from loading a different one, but just to browse the website after hitting 'allow'.

Thanks in advance.

Asked by w2dsx 7 months ago

Answered by cor-el 7 months ago