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my bookmarks are dissapering on my startup page

When i starup my firefox browser All my bookmarks are gone and i dont know how to retrieve the bookmarks. do i need to setup an firefox account or what should i do? with … (read more)

When i starup my firefox browser All my bookmarks are gone and i dont know how to retrieve the bookmarks. do i need to setup an firefox account or what should i do? with regards

latest update

I am definitely not interested in bells and whistles. Just want basic program. The new update ate my current settings and book marks. Did not create a backfile with my… (read more)

I am definitely not interested in bells and whistles. Just want basic program. The new update ate my current settings and book marks. Did not create a backfile with my profile. Your help process sucks big time. Do you even do beta testing before you send them out?

Asked by bigz2 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Missing Bookmarks

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't … (read more)

Hi I have lost all my browsing history and nothing I browse is saved. Also all my bookmarks have disappeared and I can't save anything even clicking on the star doesn't do anything I have quite a bit of stuff bookmarked, can you help? The browsing history and my bookmarks seemed to disappear at the same time.

Asked by c.l.walsh 2 weeks ago

Last reply by jeff-g 2 weeks ago

Download YouTube Videos

I would like to be able to download YouTube videos. Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini? I tried Video DownloadHelpe… (read more)

I would like to be able to download YouTube videos.

Is there a Firefox add-on that will allow me to download YouTube videos onto my MacMini?

I tried Video DownloadHelper and YouTube Video Downloader and didn't see any action.

Do I need to setup settings a certain way to make it work?

What are the steps to make it work?

Thank you for your assistance.

Asked by blejt3im1 5 months ago

Last reply by berlin 3 weeks ago

Key4.db file is missing in the folder I copied over from old PC

Hello, as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the ol… (read more)

Hello,

as the title suggests, I moved my whole profile folder to a new PC, and have since formated my old PC. I just noticed that the key4.db file is missing from the old profile folder. I have followed all instructions I managed to google, which ensured that it was enough to just copy over the old folder content into the new one, nowhere was it mentioned to look after if a key4 or key3 file are present. How is it possible that multiple of your support articles don't mention this? I am now stuck with only a json.login file from my old profile and no way to import my saved logins to the new PC.

Asked by glovakisIvanakis 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

how do i get back my Data after having to request an new password

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. … (read more)

i specificly have a firefox acount soo i can acess my bookmarks if something happens to my pc. now that it did and i had to format it, unfortunatly i forgot my password. i didnt even try any false ones couse usually you can save your Data by verifing your acount over emeil when requesting a new one. but after doing that its all gone. 10 years of bookmarks gone. how do i get back my bookmarks? i never agreed to this kind of security feature. i dont think its agood thing, and i never saved any infos that could get misused if stolen so such a feature as earasing my data is unwanted.

Asked by marilena_s 1 month ago

Last reply by mattc 1 month ago

Bookmarks have disappeared

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I … (read more)

There was an update today on my PC laptop, I think from FireFox. After the restart, my bookmarks have all disappeared. The instructions to restore them are useless. I go through Menu/Bookmarks/Manage Bookmarks/Import and Backup/Restore/Choose File. THERE ARE NO FILES TO CHOOSE FROM. According to the instructions, there should be some dated entries. Nada.

I tried the Troubleshooting blahblah and that was equally useless.

I'm panicking that I've lost years of carefully organized bookmarks.

Asked by Maggie White 1 month ago

Last reply by mattc 1 month ago

Bookmarks lost after Firefox auto-updated

I have followed all the Restore instructions to get my 1 plus years of bookmaarks back. Manage Bookmarks application will not open or show ther ever where any backed up f… (read more)

I have followed all the Restore instructions to get my 1 plus years of bookmaarks back. Manage Bookmarks application will not open or show ther ever where any backed up files. The steps " Manage Bookmarks/Import/Choose File" function never responds or directs me to select a folder. There are two folders on my Desktop that are named Firefox Bookmarks. See attached screenshots.

Asked by Paul 1 month ago

Last reply by mattc 1 month ago

Disappeared browser bookmarks

When I opened Firefox today, ALL of my bookmarks were gone. There was a message saying that they couldn't be accessed, and that sometimes securiity software incompatibil… (read more)

When I opened Firefox today, ALL of my bookmarks were gone. There was a message saying that they couldn't be accessed, and that sometimes securiity software incompatibility is the culprit. I'm also now unable to create any new bookmarks. I have no idea what may have updated, and don't know whether to blame you, Windows/MS, Xfinity, or the McAfee prompt which keeps trying to get me to finish installing something I never intended to install in the first place, but can't get rid of. How do I get browser bookmarks back?????

Asked by quailcroft 1 month ago

Last reply by Denys 1 month ago