Firefox Community Forum

Firefox updated (I can't even see which version) and keeps asking me to "install helper" before opening, but I don't remember the password, and the pop-up login has no way to retrieve it. So I'm locked out of Firefox altogether. How do I get past this? How can I find or reset my password if Firefox won't open without it?

Just want to thank you folks at Mozilla for causing a complete hard drive failure installing your newest version of Firefox. I’ve used FF for many years and this is the first issue I’ve ever experienced. This new browser is so intrusive it crashed my computer and caused a no boot situation! I lost all my personal files due to this! This browser doesn’t need all the customizable bullshit offered! Thanks for effing up my system and causing major issues now to try to recover my most important files. I’ll be using TOR straight out now! Bunch of bullshit!!

when updating from 154.0 to 157.0 I get a pop up window saying there is a helper that needs to be installed, but when I input my admin account details it gets stuck and won't continue the update (Firefox appears frozen in Activity monitor). The only way to sort this out seems to stop any updates by issuing the command:

rm -rf ~/Library/Caches/Mozilla/updates

from a terminal window. This way I can restart Firefox, but it did not update of course. Is there any solution to this? Thank you !

I have auto-update enabled on my desktop (Windows 10) but the browser still has a popup message that asks me to "restart to install updates" every time I open it. It says the updates install successfully, but next time I go on Firefox it wants me to close and reopen the app again. Auto-updates are, as stated, enabled, and it should be able to update in the background, but it doesn't. Is it something wrong with my instance of Firefox, or maybe my desktop has some settings wrong?? I have disabled and re-enabled auto-updates, and restarted my computer, just to get the basic fixes out of the way lol. The updates work just fine on my laptop (also Windows 10) btw.

Thanks for looking!

I would like to report abuse of Firefox users. The twice per session Update Bug has finally driven me to another browser. Mozilla has strayed far from it's user friendly heritage. I am so feed up I have moved on.

I use the link provided in firefox help. It provides a window with a link to download a new version. but I click on the link, get an update window. I click on the download now and the download doesn't happen. It just sits there showing 0 bytes downloaded. How to update?

When I open Firefox, the profile I open with will open perfectly normally to version 153.0.4 and says it is up to date. However, if I open a different profile, that one will say it "Firefox is being updated by another instance". I can quit the app and change which profile I open first, and that profile will be 'up to date', and the other one will be 'being updated'.

I already went through quitting all pending tasks in task manager and restarting my device, as well as deleting and redownloading the app. This is really slowing down my processing speed while I work! Please help. I really don't want to lose my profiles.

I am asked to update every time I open Firefox and that's been going on for a year. I have no idea what version I'm now using even though I have updated it numerous times.