Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After logging in to a site, I am prompted to remember a password (like normal) but when I click on "Remember" it doesn't accept my response. The prompt bar just hangs there, and the password is not saved.

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

alfonso.nevarez
alfonso.nevarez
more options

I'll enter my login information, and get the bar at the top of the screen that states "Do you want Firefox to remember password X on Y.com?" I click on the "Remember" button. The button's border turns blue, which does indicate to me that the click itself is registering, but the bar just hangs there instead of scrolling up into the top of the screen as it usually does. When I return to Y.com the password is not remembered.

I'll enter my login information, and get the bar at the top of the screen that states "Do you want Firefox to remember password X on Y.com?" I click on the "Remember" button. The button's border turns blue, which does indicate to me that the click itself is registering, but the bar just hangs there instead of scrolling up into the top of the screen as it usually does. When I return to Y.com the password is not remembered.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox 3.5 and later.

See "Troubleshooting":

If you see passwords in the Password Manager (Tools > Options > Security: Passwords > "Saved Passwords") then you can save the existing passwords with the Password Exporter extension before removing the files and re-import them afterward.

Check that the exported (xml) file has all the names and passwords.