Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

more options

About a week ago, Firefox updated and then promptly crashed on startup, issuing a crash report each time I tried. I uninstalled, downloaded a fresh copy, reinstalled, and the same thing happened. I uninstalled again, and this time cleaned the disk manually of ALL Firefox/Mozilla directories related to Firefox. I cleaned the Registry of all Firefox entries. Rebooted. downloaded fresh copy. Installed. Crash. It crashes in safemode also. Here is my latest crash id: Crash ID: bp-325101bc-1c5f-4089-a63b-4966f2151013

About a week ago, Firefox updated and then promptly crashed on startup, issuing a crash report each time I tried. I uninstalled, downloaded a fresh copy, reinstalled, and the same thing happened. I uninstalled again, and this time cleaned the disk manually of ALL Firefox/Mozilla directories related to Firefox. I cleaned the Registry of all Firefox entries. Rebooted. downloaded fresh copy. Installed. Crash. It crashes in safemode also. Here is my latest crash id: Crash ID: bp-325101bc-1c5f-4089-a63b-4966f2151013

Chosen solution

Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Remove freecorder from your system

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Remove freecorder from your system