Firefox will not start on Mac 10.10.4
Every time I try and open Firefox it just comes up with a crash report - see below. I have tried uninstalling Firefox, reinstalling Firefox, moving the Profile folder and using Terminal to get to Profile Manager (even that crashes once I select any of the options "Create Profile", "Rename Profile" and "Delete Profile").
AdapterDeviceID: 0x6740 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0 BuildID: 20150807085045 CrashTime: 1439459110 EMCheckCompatibility: true FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1439457126 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6740 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 109 StartupTime: 1439459110 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20150807085045","version":"40.0","vendor":"Mozilla","platformVersion":"40.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"14.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6740","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-GB","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{}},"profile":{}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 40.0 useragent_locale: en-GB
Chosen solution
thanks for following up with those ids. this is a crash that seems to be caused by trusteer rapport. please see if there's an update available for that program or else keep it uninstalled for the moment.
Read this answer in context 👍 0All Replies (4)
We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.
- (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
(OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder. - Open the 5 most recent files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Crash IDs bp-4aba947a-8a53-4ddd-b3e4-2ceae2150813 bp-8e8a67f6-159a-4007-885a-a10352150813 bp-891ce9b7-1653-4cdb-b932-197d82150813 bp-09a69e9f-d22a-4338-b9b2-4e8b02150812 bp-a840b96e-c6c2-44f2-b57f-d1e852150812
Chosen Solution
thanks for following up with those ids. this is a crash that seems to be caused by trusteer rapport. please see if there's an update available for that program or else keep it uninstalled for the moment.
Thank you, all fixed!