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My bookmarks and passwords are not syncing on my new device.

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  • Last reply by guigs

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I formatted and Installed windows 8 again on my laptop. Logged into the new firefox sync account. My cookies, browsing history and preferences were synced. But my bookmarks, passwords and addons are not able to sync.

I formatted and Installed windows 8 again on my laptop. Logged into the new firefox sync account. My cookies, browsing history and preferences were synced. But my bookmarks, passwords and addons are not able to sync.

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Hi Jackup, Please make sure in the Sync preferences that these are checked: bookmarks, passwords and addons

You can get to this menu from the Firefox Menu > Options > Sync

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