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settings troubleshooting

This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled.

This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled. For more information on cookies, see [[Cookies - Information that websites store on your computer]]. __TOC__ = Check cookie settings = Firefox can be set to not accept cookies. To turn on cookies: {for not fx60} # [[T:optionspreferences]] # [[T:customhistory]] # Make sure {for not fx57}'''Accept cookies from sites'''{/for}{for fx57}'''Accept cookies from websites'''{/for} is check-marked. # Make sure '''Accept third-party cookies''' is set to '''Always'''. #* [[Disable third-party cookies in Firefox to stop some types of tracking by advertisers|Disabling third party cookies]] can cause problems with some websites. Always accept third-party cookies to rule it out as a cause for your problem. # Click {button Exceptions…}. # Make sure the site you're trying to access isn't listed. #* If it is listed, click on its entry, then click {for not fx57}{button Remove Site}{/for}{for fx57}{button Remove Website}{/for}. #[[T:closeOptionsPreferences]] {/for} {for =fx60, =fx61, =fx62} # [[T:optionspreferences]] # Select the {menu Privacy & Security} panel and go to the '''Cookies and Site Data''' section. ;{for =fx60}[[Image:Fx60Settings-CookiesAndSiteData]]{/for}{for =fx61, =fx62}[[Image:Fx61settings-CookiesAndSiteData]]{/for} # Make sure '''Accept cookies and site data from websites (recommended)''' is selected. # Make sure '''Accept third-party cookies and site data''' is set to '''Always'''. #* [[Disable third-party cookies in Firefox to stop some types of tracking by advertisers|Disabling third party cookies]] can cause problems with some websites. Always accept third party cookies to rule it out as a cause for your problem. # Click {button Exceptions…}. # Make sure the site you're trying to access isn't listed. #* If it is listed, click on its entry, then click {button Remove Website}. #[[T:closeOptionsPreferences]] {/for} {for fx63} # [[T:optionspreferences]] # Select the {menu Privacy & Security} panel and go to the '''Cookies and Site Data''' section. ;[[Image:Fx63settings-AcceptCookies]] # Make sure '''Accept cookies and site data''' is selected. # Click {button Exceptions…}. # Make sure the site you're trying to access isn't listed. #* If it is listed, click on its entry, then click {button Remove Website}. #[[T:closeOptionsPreferences]] {/for} = Clear history for that site = The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem: #[[T:OpenHistoryLibrary]] #Search for the website you want to remove from your history by typing its name in the '''Search History''' field in the top-right corner and then pressing {for win,linux}{key Enter}{/for}{for mac}{key Return}{/for}. #Then, in the search results, {for win,linux}right-click{/for}{for mac}hold down the {key Ctrl} key while you click{/for} on the site you want to remove, and select {menu Forget About This Site}.{warning}'''All history items (browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images, pop-ups) for that site will be removed.'''{/warning}<br>{for win}[[Image:History Win6]]{/for}{for mac}[[Image:History Mac6]]{/for}{for linux}[[Image:History Lin6]]{/for} # Finally, close the Library window. = Clear all cookies and the cache = If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache: [[T:clearCookiesCache]] <!-- MZ credit --> <br/> <br/> '''''Based on information from [http://kb.mozillazine.org/Websites_report_cookies_are_disabled Websites report cookies are disabled (mozillaZine KB)]'''''