Mozilla Monitor Community Forum

When trying to upload a new credit card to replace the now retired card on file I am getting blocked with a message that states: " We could not determine your billing location. Please verify your payment method information and try again."

I've reloaded the card information three times, along with the United States and my zip code. All are factual, but there is not a way to provide anymore information than asked for.

If "determine your billing location" has to do with where I'm currently online it's not going to match the zip code I provided, although that zip code is correct for the purpose of my credit card billing.

In short, I'd like to pay and continue service. Please respond to my email address with an alternate way to subscribe:

• • • • • • • • • • • @gmail.com (email removed)

Thanks

Hi. Monitor shows 2 outstanding data breaches. I go to the accounts that show the breaches and try to rest the password as 'forgotten password' link. Both entities say no account exists. Why am I showing as being part of a breach when I don't have accounts??????

I want to cancel my subscription and get a refund but I already deleted my account. I read all the directions but can't find the links to make this all happen. I would appreciate some help. Than you,

Accidentall

Hallmark data breach, Hackers trying to use my debit card.

A transaction for $0.00 was done using card 6937 from MISSOURI. Call 847-367-6800 with questions.

Libertyville Bank & Trust Fraud Service Center URGENT: Suspicious Activity Detected on Your Card Your Card Ending in 6937 Case Number 10401232

Debit card has been suspended. I will be going to Wintrust Bank this morning to have a new debit card issued. Monthly AP's for Mozilla Monitor, please hold until new debit card has been activated.

Hello Mozilla Support,

I am requesting immediate cancellation of my Mozilla subscription associated with this account/email address.

Please confirm in writing that:

1. The subscription has been canceled 2. Auto-renew has been turned off 3. No further charges will be made

If any renewal has already occurred, please also confirm whether I am eligible for a refund.

Thank you, Miles

Some is using ur website to hack into my emails/phone and TV as

I believe they're using ntykwinski1014@gmail.com or ntykwinski2011@gmail.com to get into my accounts. I no longer store my passwords on my phone. Just took off all passkeys because whomever has access to my phone can use the pin number or whatever method to get in. Can u please help?

I received an email from Mozilla Monitor saying that there was a breach at Amtrak and my email address was exposed. However, when I go to my dashboard on Mozilla Monitor there is no mention of a breach at Amtrak. Should I conclude that the email was an attempt at phishing?

Hello, I received email notification from Mozilla Monitor that my email address has been in a new data breach. However, I do not see any mention of this anywhere in my Mozilla Monitor dashboard or account once I am logged in. I have confirmed that I am logged into the correct account and the email I received is connected to my account. Why is there no mention of this breach on my Mozilla Monitor dashboard? Thank you

Hi, help please I need to connect my mozilla account to antoher device and I tried everything to add it but it keeps asking for this WANTED verification code and I never get it, even if my mail is correct, I adeed the mozilla address mail. Of course there is no way to contact them as they rely on their community to do the work for them. I wanted to leave mozilla recently cause of the AI direction, and I see that the basic settings user's options don't even work correctly :*

thanks

I have made multiple attempts to access your product but cannot get any further than reading the Privacy Policy. Why is there not an option to agree and accept.? This is very odd for a reputable company!