Firefox Community Forum

I was asked to create a new profile in order to keep using Firefox, despite never having an account. After I clicked okay, it opened the new version of Firefox, but without all the passwords, bookmarks and history of the past few years. This is really inconvenient. I have since then made an account, but the fact that I can't find any of this data anywhere has me worried that every time I update Firefox it will wipe my account.

There seemed to be an update or change, but when I saw the tabs I had on my bookmarks they were from 10 years ago. It had links that no longer work, tabs on websites that I no longer used. I tried to use recovery but it just gives me info on 2 days ago. I don't know where to go to get my most recent list since I had all my payment links among other things. I don't know if it my toddler I caught her taping on the keyboard, I mention this because she flipped the screen on the monitor upside down. Please help I need to pay bills and I can't remember all the sites.

I received a notice to refresh my Mozilla Firefox. I did but then all my Bookmarks disappeared. How can this be recovered? My email address is yamadasy@msn.com. Also do you have a 800 customer service number I can call to have someone take me through this to fix this problem

Can Mozilla restore the information removed and now worse than useless to me ? If not get re ready for me to leave. Oh, I see, another way to waste my time, and cause my blood pressure to increase.

the update seems to think the only bookmarks i have are Explorer. I don't use that. I use Firefox. All my defaults were gone. Nothing functioned, no browsing the net, nothing. I tried troubleshooter when I bumped into it. There were missing tabs in the update...hidden. I finally tried to pull up help on my phone to fix the desktop situation. It recommended restart. nothing. It recommended clearing the data. Nothing changed. It recommended a refresh. All my bloody bookmarks are gone . TOns of work. WTH firefox?

bold texthow do I restore a bookmark backup from a file? I have one saved from a previous computer that I no longer use and would like to use those bookmarks on my Firefox browser

Is there away i can get my browser history and data back ,i logged out of windows couldnt remember my password ,logged in with a new password and all my data is gone .....

I was able to use it this morning from my macbook. But the afternoon I was on sites where my passwords usually fill but now everything is empty, everything had been deleted. I tried to log out and back in to mozilla and sync, but everything is gone. Over 100 sites and passwords. How this happened ? Where can i ask for help since Mozilla doesn't offer any.

I have a profile that causes odd behavior, within the profile, and to the OS.

Regarding the profile itself:

1. I use Multiple Tab Handler, which should allow me to move tabs on the tab bar with the mouse, but it does not (see image of proper behavior)

2. Normally, i can drag this padlock button to the desktop to create a shortcut. but now, it will not move/drag (see image 2)

3. I also have a backup profile from several months ago that has none of the above symptoms. However, If I substitute it's sessionstore.jsonlz4 file with the the one from the problematic profile, all the bad behavior mentioned above re-emerges.

I know this sounds strange, but, I also get external display issues when using the broken profile. These events are random, and manifest themselves differently, so I can't duplicate them. Essentially, these snips are examples of images from the taskbar tabs, or the clock area, suddenly superimposing themselves on the top portions of the taskbar toolbar area.

This is the view of my clock area (see next image 3)

In the following image, imagine that the portion on the left, that opens the start menu, is now hidden under what looks exactly like the clock area on the right, superimposed over it (see next image 4)

Those aberrations are removed by simply moving the mouse cursor over them, but they will continue to occur in any number of variations over any area of that top toolbar.

Is there a Session Manager that will save the session, to be later restored into that previous profile, but not also pass along the corruption?

Hi, I recently authorised an update and now how lost all my GUI data > my bookmarks and tabs, passwords and history too. I had to reinstall Firefox through Edge on my Windows 10 laptop because of the update which froze the system. Can you help me to access this valuable information and let me continue with the best browser I have been using for over a decade please? Why have I lost my data? Thank you in advance.