Firefox Community Forum

Hey, Please my metamask is no longer opening over the past few days, its just showing the loading icon in an infinite looping continues and never stops and never opens. Attached the pics for the infinite loop below:

I went to cp24.com and the video on the right side should load the news channel live automatically but it won't load, I tried downloading a new extension but still does not work, any help would be great, thanks!

Hi - Firefox placed an 'Old Firefox data' folder on my desktop and I am unable to delete it. I'ver tried third party apps, logging in as administrator, command line delete, uninstalling FF but am still stuck with it and my network settings are wrecked so I can't re-establish connection to the internet on that machine. Anyone with any suggestions as to how I get rid of the 'Old Firtefox data' folder ? Many thanks...

Firefox stopped working on my computer. Every time I try to open it I get an error message that says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." I tried to uninstall and reinstall with no success. Our IT dept tried as well and nothing we have tried has resolved the issue. Thank you for your help.

I am not sure if 'settings' is the correct category. I have a large sum of money waiting to be claimed at bitcoin. When I attempt to log into my account there, I get this:

Secure Connection Failed

An error occurred during a connection to bitprotrust.cc. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

The funds I am attempting to claim are over $100,000.00. Is there any way that I can get past this error message and reach the bitcoin people? I have 24 hours to collect, starting late yesterday (July 7).

Thank you, Martha Gillam: P.S. I have looked at the information provided below. I am NOT a geek, and it makes no sense to me. Please tell me in plain English how I can bypass the filter that says I cannot reach these people.

Hi,

Not sure if anyone else is reporting this but ever since the last update - 140.0.2 Firefox Release, June 27, 2025 - many of my general sites, yahoo, news, company sites that I use everyday, do not load. I have to use Private Browsing, keep refreshing or change URL for the site to load. Anywhooos, I do appreciate you guys! keep it up!

i have problem with setting up my proxy. i choose manual proxy configuration, fill the HTTP Proxy & port. When i click ok then input username & password but it keep asking for the username & password. (I have asked the proxy provider they say the proxy is good, no problem)

latest versions of firefox (now at 140.0.1) keeps opening onto my 2nd monitor which is off - how to stop it doing it. Tried making new profile which works for awhile, but sooner or later they all bump it to the 2nd monitor and it never comes back - tried moving to primary and closing it there, but next time back on #2. Open 2nd window while first is on primary, and that goes to 2nd monitor...

Hi Firefox Team,

Why suddenly today there's no PDF preview for all PDF file sent or received on browser (i.e whatsapp web) Attached latest screenshots

Please assist.

Regards, Novie

When I download Firefox initially I am able to set the home page the way I want with the shortcuts I use. After a few weeks the shortcuts disappear and the only way to get them back is to delete Firefox and reinstall. I am also not able to save bookmarks anymore. This has the same resolution methods.

This has happened 3 times already.

I recently switched to a new laptop and signed in to Firefox Sync. Bookmarks and passwords restored fine, but tabs didn’t reopen. I had important pages saved from sites like medithrivehub.com for product research, and I really need them back.

Is there a way to recover synced tabs that didn’t show up automatically? Any help would be appreciated.