Firefox Community Forum

Hi Mozilla Support,

Platform: MacBook Pro, Mac OS 12.7.6 Browser: Firefox 141.0 Tab Session Manager installed and configured

I had approx 150 tabs open. Closed Firefox in an orderly controlled manner.. Restarted machine.. Opened Firefox.. It failed to restore my tabs after restarting.

Selected from Firefox menu -> History -> Recently Closed Tabs (greyed out). Tried everything, but cannot get the tabs back. I shall be grateful for any help and advice.

Thanks and kind regards.

Hello! I contacted you with a problem with the impossibility of installing two-factor authentication on my account. Despite successfully entering the code and saving backups, two-factor authentication disappears immediately after refreshing the page. Mozilla stores all my passwords and data - therefore, two-factor authentication is very important for my account.

Problem logging onto Zoho Mail with Firefox.

I have been using both Firefox and Zoho Mail for many years. Now, for some reason, Firefox seems to have a problem completing the Zoho Mail login from the same bookmark I have been using for years, or from a direct URL. The same Firefox installation cannot access Google Maps from a bookmark or directly using a complete URL, but does access some other applications as always.

Now the curious (to me, anyway) part. If I open a new private Firefox window, I can log into both Zoho Mail and Google Maps as I used to from the Firefox private window using bookmarks.

This helps me pinpoint Firefox as the problem – one part working, the other not.

My Firefox is up to date [Version 140.0.4 (64 bit)], and I have scanned all 1,350,000-plus files on my system for viruses and potential startup issues.

Should I reinstall Firefox? If so, how do I do that while keeping my bookmarks and password files?

If I use another browser (i.e., “Google Chrome), I can access both Zoho Mail and Google Maps with no difficulty. That is not a solution for me.

Firefox has been my foundation browser for decades. I don’t want to have to use anything else.

HELP!

Tom Howe 1753 G Rd Delta, CO 81416

howetom@zoho.com 970-261-0727

I tried all trouble shooting modes listed in help and reported a possible broken site. None fixed my problem so I reset Firefox and still get the following message when I try to log into my tmrs.com; Unable to connect Firefox can’t establish a connection to the server at www.tmrs.org. I have had this issue before and reported it as a broken site but am having the issue again with this and some other websites. Thank you

The names assigned to saved passwords require a separate list to remember how they were saved. How about a way to save a common, easy to remember, name for passwords?

I've been having this issue with the Google page for a while. I use it as my homepage and every time I open it, dark mode doesn't work or even my language settings, unless I F5 several times. Other browsers like Edge, Chrome and Brave work fine. I'm only having this issue with Firefox. I tried uninstalling all plugins but it didn't help.

In a few previous updates, FF keeps messing around with the New Tab layout, ruining its previous good look. I learned to revert it back to its former setting by disabling browser.newtabpage.activity-stream.newtabLayouts.variant-a and also browser.newtabpage.activity-stream.newtabLayouts.variant-b in about:config.

Now in Firefox 141, browser.newtabpage.activity-stream.newtabLayouts.variant-a has completely disappeared, no more allowing the poor user to get the look he wants.

Why? Am I missing something? What is the use of making the product worse or less user friendly?

I have Firefox running on 3 machines, only one of them is synced to my Firefox account, so that means that I am not running the same addons on all of them. I have Firefox running on Windows 10 and the two other are running on Windows 11. From time to time, I notice that Firefox is running slow and its unable to open normal websites like facebook, instagram, youtube, or any other website that I normally browse, and when I check the Task Manager I can notice one unusual exe running named "crashhelper.exe" which is located in the Firefox installation directory and its signed by Mozilla. Once I kill this task Firefox continues working as nothing happened. This is happening since the last update which was few weeks ago (if I remember correctly). What is this app doing and why it is making Firefox stop opening websites?

Sorry for my language.

The latest versions of Firefox 141 (and 142 beta 1) do not allow the Windows taskbar to appear when I move the mouse to the bottom of the screen. This happens on Windows 10 with the auto-hide taskbar setting enabled. In previous Firefox versions, this worked fine (except for one older version where it briefly broke). I’m not running Firefox in fullscreen mode, and I have no modifications or themes that could interfere. I tested this on a fresh, clean installation of Firefox — the issue still occurs. After downgrading to versions 140 and 139, everything works correctly again. Interestingly, I also tested the Firefox 141 Release Candidate Build 1 from here: 🔗 https://ftp.mozilla.org/pub/firefox/candidates/141.0-candidates/ In that version, the issue only occurred in private browsing mode. Could someone please help me resolve this or confirm it as a bug? Thanks in advance!

It's been eons since I set the FireFox primary password and do not use the feature. Plus I have no idea what the password was that I set. I keep getting pop ups to input the password on various sites. The only way I see to stop this is to turn off 'Use the Primary Password' setting. This is not possible since I do not have my password. How do I reset the password and edit this option and contents?

Hi,

Firefox version: 139.0.4 (64-bit) OS: Windows 11

I have been having issues where Firefox tab will just crash out for no reason it appears and it happens at random times and once the tab start to crash, and I restore it, it will crash again and again. The only way tog et out of the loop is to restart Firefox.

I have tried: Refreshing/Reset, Clearing Cache and History removing all themes, disabling extensions, disabling my anti virus. Turning off hardware acceleration didn't make any different.

I currently have 2 extensions enabled: uBlock Origin 1.64.0 and Bitwarden Password Manager 2025.5.0

In the about:Crashes I have reported them all and they seem to have the same type of reasons in the Raw data/Minidump which are: EXCEPTION_ACCESS_VIOLATION_WRITE EXCEPTION_ACCESS_VIOLATION_READ

Any help as to what to try next?

Gaz

I have been getting this error for about a week - absolutelyu no changes have been made to my usual use of the PC and browser. There may have been Firefox/Windows updates installed. I'm not doing anything different to the usual work I do.

I have tried using a new Firefox profile with no cached info carried over, this doesn't solve the problem. I have no extensions or add ons. I do run Avast, but haven't had this problem before.

Crash report: https://crash-stats.mozilla.org/report/index/1fe71926-ad8e-4592-b103-9874f0250722#tab-annotations

NB: I do not usually get the opportunity to submit a crash report when these crashes happen.

Our server has detected an invalidated packet from your browser. Designated Code: LINKVERTISE_FAILED_NO_HASH Please use the specified browser: Safari (iOS), Chrome or Firefox. Auto-redirecting in 5 seconds...

I requested my Pocket export three times in June '25 and have received nothing. (Most recent request on 24th June '25, ID: 25174602-3e81-421e-a30d-71ff91dd2d66

I have also contacted Mozilla Support using the contact form twice to raise this issue and didn't receive any confirmation of those support requests to my email address.

The only possible explanation that I can think of is that maybe there has been a problem at the time when Mozilla acquired Pocket and I linked my Pocket account with my Mozilla account. I had previously used a different email address for my Pocket account prior to 2017. I currently have two email addresses (primary and secondary) associated with my Mozilla account but none of these email addresses are showing up in my Pocket settings, only my username. My Mozilla account is the only place where I can see my email addresses listed in my account details but I can't understand why I didn't get the confirmation emails to my Mozilla Support requests.

I used Pocket extensively for work so I really need to get the export. I'd really appreciate some help, thank you.