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Reset my password, but can't log in.

Allan

I've had a Thunderbird email account for years. My laptop quit, so I've set up the account on a new laptop. I discovered that I hadn't saved my Thunderbird password, so I followed the procedure for "forgot password". This included a new p/w, and I also got a Mozilla PIN (for future Microsoft Password Manager use), and got a Mozilla Account Recovery Key, again for future use. But I can't log into my Thunderbird account. I get the message "Authentication Error" (Wrong p/w, email, etc.) Changing IMAP / POP settings didn't help, though I did go with the recommended IMAP setting.

Any suggestions?

Allan

I've had a Thunderbird email account for years. My laptop quit, so I've set up the account on a new laptop. I discovered that I hadn't saved my Thunderbird password, so I followed the procedure for "forgot password". This included a new p/w, and I also got a Mozilla PIN (for future Microsoft Password Manager use), and got a Mozilla Account Recovery Key, again for future use. But I can't log into my Thunderbird account. I get the message "Authentication Error" (Wrong p/w, email, etc.) Changing IMAP / POP settings didn't help, though I did go with the recommended IMAP setting. Any suggestions? Allan

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