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Twice in the last fortnight Thunderbird has lost all email passwords - the Tools/Settings/Privacy and security/Saved passwords just leads to a blank box where the passwords usually are. Thunderbird will no longer collect email and keeps asking for passwords for email accounts. This happens even when the option to 'save password' has been selected. I think this is probably happening at the point when the PC is rebooted. Thunderbird version 153.1.1esr (64 bit) and Windows 10. Using System Restore has not resulted in recovery of passwords. Several different email accounts/email providers are involved - outlook.com, tiscali.co.uk and zohomail.eu. Broadband provider is Zen.

I notice that the Appdata/Roaming/Thunderbird/Profiles/w2anb37y.default folder contains a number of files named with such names as 'logins.json-8.CORRUPT' - with 'Date Modified' being mostly either 17th August or today 31st August - so it might look as though password data is becoming corrupted.

Can you assist?

James

I have 8 TB emails. Every morning when I open email, all passwords need to be re-entered, sometimes 2-3 times a day. I have done everything YouTube has suggested and looked for similar issues and fixes on the forum, including creating an initial PW to open the main TB email account. No success yet! I have a PC; if that helps answer the question. I also recently downloaded an update, which did not fix it. Any suggestions would be appreciated. Thanks in advance! Carl

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