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I am receiving an error message that states there is an authenticatioen error when I try to access my email. This has only been happening for the past two days. The log in to the comcast website, using the same email and password as I use with Thunderbird, works perfectly. How can I fix this.

I'm a user of the new "Ask AI" feature in Firefox, and while I appreciate the convenience of having an AI assistant in the browser, I've noticed a significant limitation that prevents the feature from being truly useful.

The Problem

Currently, when you right-click and select the "Ask AI" option, the prompt sent to the chatbot only includes the selected text and the page title. It completely omits the page's URL. This is the prompt that is sent:

* * I’m on page “<tabTitle>Get Support | Mozilla Support</tabTitle>” with “<selection></selection>” selected.

• * Please summarize the selection using precise and concise language. Use headers and bulleted lists in the summary, to make it scannable. Maintain the meaning and factual accuracy.

This is a major issue because without the URL, the AI cannot access the full context of the page. It can't scrape the content, analyze the structure, or understand the full context of the selected text, which is often crucial for generating accurate and comprehensive summaries or answers. The feature, as it is, relies entirely on the user manually selecting a large block of text, which is clunky and often insufficient.

Proposed Improvements

   Include the URL in the Prompt: The most critical improvement would be to automatically include the page's URL in the prompt sent to the AI. This would allow the AI to properly "see" and interact with the full page, making tasks like "Summarize" much more effective.

   Allow Custom Prompt Editing: A second, highly beneficial feature would be the ability for users to customize the prompt before it's sent. This would give users more control over the AI's output and enable more creative and specific uses of the feature beyond the pre-set options. This would also allow users to manually insert the URL if needed, as a workaround for the current limitation.

These changes would transform the "Ask AI" feature from a novelty that only works on selected text to a genuinely powerful tool for research, content analysis, and productivity.

Thank you for considering this request.

Displaying the Inbox and the Sent folder show a count of messages but doesn't show the actual messages. See images. I believe that the SMTP settings would be useful information, but Idon't know how to display them. Thanks for your help, SweetTasha

I updated to version 142.0 on 26 August 2025 on my tablet running Android 10. When I went to my favorite website and tried to enter text into a text box in a discussion forum the screen went dead white behind my keyboard and brlow the URL bar. I couldn't see what I was typing nor anything of the website (which has a black background).

This is repeating on discussion forums but not in private messaging. As soon as I make my keyboard (Gboard, latest release) disappear the website comes back.

Definitely related to the update, as five minutes before I downloaded it everything was working perfectly. I cannot get a screenshot because as soon as I try, Gboard disappears and the website screen returns.

Any ideas?

(Also, is there a way to tell Mozilla directly rather than crowdsourcing a tech problem they created?)

It's outrageous suddenly being locked out of mail box . It contains QC N° of locker containing a food parcel I need to pick up to day.!

I am 87 years old and do not understand what I am supposed to do!!

Getting ready to replace my computer. Is there a way to take my Firefox bookmarks and passwords along with me. I know there are 2 profiles in different directories.

c:\users\jer\appdata\roaming\mozilla\firefox\profiles AND c:\users\jer\appdata\local\mozilla\firefox\profiles

Don't really know difference between roaming and local, except roaming is a lot bigger.

I doubt I could copy the whole profiles as they would contain information that is about current computer and wouldn't work on new computer. However, it seems that I have read or seen there are files within these profiles that just contain my bookmarks and passwords and they can be moved to another profile.

I just need to know the name of the files that hold his information.

Any help would be appreciated.

Hello,

I disabled the AI summarizer almost immediately after seeing it because:

1. It was not able to summarize the page
2. It blocked the information I actually needed to see on the page

However, shortly after disabling it I got a pop-up ad advertising the feature! (attached)

Related Question: Want to remove or disable AI summarizer

After the latest Firefox update, some websites are not displaying correctly (fonts/images/layout broken). I already tried clearing cache and disabling extensions, but the issue remains. Is this a known problem, and what else can I try to fix it?

Joined TalkTalk years ago but the landline service was so bad I left them. They said 'carolward@talktalk.net' was mine for life. Now TalkTalk has been split into three with the email part trading as Everymail who now want £5 a month or £50 for a year to service carolward@talktalk.net. They blocked my ability to send emails and threatened to wipe all my saved emails if I did not pay. When I agreed to pay £50 they offered a month 'free' but have not taken the money and seemed to imply they had 'bought' the email rights. Have you had dealings with them and can you advise me what to do please? I am 79 years old and admit that I do not understand how they can do this or how to stop them. I am happy to pay for your advice. Thank you in anticipation Carol Ward

Recently transferred from Chrome. My understanding was Firefox private browsing was supposed to work similarly to chrome incognito mode; once you close the browser, all local files are deleted and cookies are cleared.

However, with Firefox it maintains my logins. If I log into an account while private browsing and the close the browser, I’ll still be logged in next time I go to the website even if it’s days later (and I have never logged into this account in a non-private browsing window!)

I never had this issue using chrome incognito, so it seems to be a Firefox problem.

Is this just not something Firefox supports? Is there any way to prevent storage of cookies and private data?

Hello, FF support forum,

I think I have seen a Container retain my login to a site when I open it again after closing it. Is there a way to configure Containers so that they are mini versions of the dump-cookies-temp-data when I close Firefox entirely? I would so love that functionality.

Regards, G.W.

I'm having issues using Firefox with the Facebook site. Groups are slow to load and sometimes the chat and notification windows take forever to load with shimmering panels or a wait cursor displayed. I've cleared the cache and deleted the cookie, but that didn't rectify the issue. I don't have a problem with Edge.

The “help” button on Firefox iOS takes me here. I’ve tried posting on here, and on the iOS forum and my posts keep getting closed or taken down with no help.

My current post on the iOS forum is showing a message saying a moderator needs to manually approve it.

Is there a way to get bug support for Firefox for iOS? my wife and I have been struggling with a ton of bugs ever since we switched from Chrome

I can NO longer log into my BANK, I changed the security settings back to "standard" but I STILL CANNOT LOG INTO MY BANK. it's website acts as though I'm a new customer & want's me to open an account,I ALREADY HAVE AN ACCOUNT & HAVE HAD AN ACCOUNT AT THAT BANK FOR MANY YEARS! I have jumped through many "loops" at the bank trying to fix this mess, but they can't,FIREFOX IS NOW THE PROBLEM & someone needs to find out what they changed in their updates that has prevented me from logging into my BANK.

Здравствуйте! Я попробую описать проблему на английском и на русском, надеюсь получить ответ и решение как исправить то что я хочу.

В версии браузера Mozilla Firefox 68.0 или Firefox 68.12.0esr прозрачность как в предпросмотре при наведении курсора на вкладку, однако в Mozilla Firefox версии 142.0 или 142.0.1 открыв вкладку, вы увидите замыленность или мутное изображение.

Ссылка на Steam профиль. https://steamcommunity.com/id/ruslansg-1/ Скрин. https://imgur.com/a/XIT3CBe

Как видите, на предпросмотре лицо девушки нормальное, прозрачность хорошая, но когда я открываю вкладку, лицо девушки становится мутным. Как сделать прозрачным? как убрать эту мутность?

Hello! I will try to describe the problem in English and in Russian, I hope to get an answer and a solution on how to fix what I want. In Mozilla Firefox 68.0 or Firefox 68.12.0esr browser version, transparency is as in the preview when you hover over the tab, however, in Mozilla Firefox 142.0 or 142.0.1 when you open the tab, you will see a blurred or cloudy image.

The link to the Steam profile. https://steamcommunity.com/id/ruslansg-1/ Screenshot. https://imgur.com/a/XIT3CBe

As you can see, the girl's face is normal in the preview, the transparency is good, but when I open the tab, the girl's face becomes cloudy. How to make it transparent? how to remove this turbidity?

Early this morning, the Play Store notified me there was an update for Firefox. I went to my Play Store account and downloaded the new update. After the download, I tried opening Firefox by tapping on the icon. Firefox tried to open but immediately closed. This keeps happening, even now. I did get one message from my phone saying "this version of Firefox is not compatible with your phone". Never had any problems like this before.