Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

Where did my Personal Addresses go?

  • 5 ప్రత్యుత్తరాలు
  • 0 ఈ సమస్యలు కలిగి ఉన్నాయి
  • 8 వీక్షణలు
  • చివరి సమాధానమిచ్చినది david

more options

Since I downloaded your program, I no longer have Personal Addresses. Where did they go? I didn't copy any of my addresses to another program, so I can't send any messages to anybody

Since I downloaded your program, I no longer have Personal Addresses. Where did they go? I didn't copy any of my addresses to another program, so I can't send any messages to anybody

ప్రత్యుత్తరాలన్నీ (5)

more options

The addressbook is within the profile. if you deleted the profile prior to installing a new release of Thunderbird, that act would have deleted the addressbook. If I am misunderstanding, please provide more information. Thank you

ఉపయోగపడిందా?

more options

Thanks for your response. I downloaded the update and didn't erase anything. There was Personal Address Book (empty) Address Book (there were several addresses there but no Personal Addresses) Collected Addresses (empty). You can see my problem. Now I can't send any emails without having email addresses.

ఉపయోగపడిందా?

more options

Puzzling. Thunderbird doesn't delete such files, so it may be somewhere. Here's a suggestion: - click help>troubleshootinginformation - scroll down to 'profile folder' and click 'open folder' - exit thunderbird - you are now in the profile. note the files prefixed with 'abook' - those are the addressbooks. note the names and sizes - now, click back one folder and you should be in the 'Profiles' folder that lists all profiles - see if there are other profiles in that folder. if so, click each one and investigate presence of any 'abook' files. Are they bigger than the ones in the active profile? if so, those may be your missing addressbooks. If in doubt, post screenshots of the abook entries in active profile and of the other profile and we can attempt to advise.

(NOTE: in addition to looking for 'abook' prefixed files, also look for 'history' prefixed files - those would be the collected addresses. The existance of a large history file would be a strong indication that you have found both the old personal addressbook (abook) and collected addresses.)

ఉపయోగపడిందా?

more options

Thank you very much for your help. My son has now resolved the problem (at last). As you can see from my original posting, I'm somewhat of a luddite as far as solving these problem.

Thank you again. I'm going to show my son your response(s) so he can understand your point.

ఉపయోగపడిందా?

more options

Thank you for the feedback. I'm glad that it worked out. :)

ఉపయోగపడిందా?

ఒక ప్రశ్న అడగండి

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.