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Trying to diagnose Firefox issues.
Hi, I have been experiencing issues lately with Firefox. Attempting to install it often comes up with errors suggesting file corruption but I eventually got it to install. However, now it crashes as soon as I open it and in the past before a system reboot on my PC, Firefox tabs crashed very often. I'm trying to diagnose the issue. I have completely uninstalled and reinstalled Firefox multiple times.
As my laptop is currently experiencing other issues, if there's a specific driver that is causing trouble, it'd be great to figure out what's wrong and what is causing Firefox to not function.
My specs are: Asus Rog Strix G614JIR - (GPU: 4070RTX, CPU: IntelCore i9, SSD 1TB, 32GB RAM).
I have attached the most recent crash. Any help is much appreciated. Thanks.
ఎంపిక చేసిన పరిష్కారం
It's quite random, for me it look like something is wrong with hardware.
ఈ సందర్భంలో ఈ సమాధానం చదవండి 👍 1ప్రత్యుత్తరాలన్నీ (6)
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Here are the crash titles.
b3604512-e1b2-4ecc-b727-40963c8d3b8b 0093e0dd-fc9f-49e8-8f28-80700c7c3278 79baf61b-bd73-4d8a-a146-573164abd23a 587b1448-16a4-4f32-a222-79e241e8db45 bp-100f9363-2f18-44e8-8f80-e81980250207
Only one of these has been submitted (starts with bp-). Try to submit everything.
Sorry about that. Submitted them right after posting.
bp-65434492-f168-4ad6-b7d4-891680250207 bp-d8c86d98-6610-41b2-ad57-3e62a0250207 bp-71c10a66-75ad-4cc7-8b6b-54b0d0250207 bp-a3932fb2-e113-4266-be23-6494f0250207 bp-8ac1cd82-918a-4f4e-8839-8998b0250207 bp-5c28bf56-ed79-48e0-b060-2e1850250207 bp-100f9363-2f18-44e8-8f80-e81980250207 bp-68b01d9a-dd69-4627-9f5a-201620250207
ఎంపిక చేసిన పరిష్కారం
It's quite random, for me it look like something is wrong with hardware.
This is actually way more helpful than you know, lol. I've been troubleshooting so many other issues with this laptop that I'm 100% positive it's a hardware issue now despite nothing showing up in scans/bench tests. Thanks for confirming this for me - yeah it's definitely hardware causing these crashes.