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  • Sync and backup confusion

Firefox Android Data Sync Issue and Application Data Overgrowth

The Firefox for Android application data grew excessively, exceeding 1GB. Clearing the cache did not help, nor did deleting site data from within the app (while keeping c… (மேலும் படிக்க)

The Firefox for Android application data grew excessively, exceeding 1GB. Clearing the cache did not help, nor did deleting site data from within the app (while keeping cookies). I was forced to use the "Clear data" option from the Android system settings. This completely wiped all settings and extensions. Despite having Sync enabled, logging back in did not restore all extensions, settings, open tabs, shortcuts, or organized saved sites.

Open

Firefox keeps stopping even after I have cleared the cache and clear the storage.

Firefox keeps stopping on my Android; in fact, it won't even load. I have tried clearing the cache and clearing the storage, but that has not solved the problem. If I uni… (மேலும் படிக்க)

Firefox keeps stopping on my Android; in fact, it won't even load. I have tried clearing the cache and clearing the storage, but that has not solved the problem. If I uninstall and reinstall Firefox, is there a way I can save my bookmarks? I don't think I am currently signed into (or registered for) Firefox Sync. I am hoping it might be possible to do that from my laptop. The bottom line is I really don't want to lose my bookmarks if at all possible. Thank you for any help/ guidance

Open 5 35

Need help restoring bookmarks passwords and etc

My language changed and I couldn't figure out a thing So like an idiot I decided to reinstall hoping it would auto sync back Now all my info is gone help plz. … (மேலும் படிக்க)

My language changed and I couldn't figure out a thing

So like an idiot I decided to reinstall hoping it would auto sync back

Now all my info is gone help plz.

Open 1 64

Lost Backup in Sync after factory reset of the phone

My phone broke down and I had to send it in, for it to be repaired. As usual for warranty repairs the phone needed a factory reset to be sent in. Before doing that I back… (மேலும் படிக்க)

My phone broke down and I had to send it in, for it to be repaired. As usual for warranty repairs the phone needed a factory reset to be sent in. Before doing that I backed up my session using Firefox sync as described here: https://support.mozilla.org/en-US/products/mobile/backup-recovery-and-sync/backup-data That went fine and I could access the data from my PC.

Now my phone returned, I reinstalled firefox yesterday and immediately after signing in, my backup in Sync was overwritten with a blank session. Is there any way to get the old session back?

Open 4 280

where is my data

Sync has been mostly usable the past 2 yrs and now all my data is randomly gone. I had a android and desktop syncing and nothing else. Are there backups or previous versi… (மேலும் படிக்க)

Sync has been mostly usable the past 2 yrs and now all my data is randomly gone. I had a android and desktop syncing and nothing else. Are there backups or previous versions of saved data? This right here is what I feared for so many years.... Where's my data? Don't send me generic answers. Is there a backup on a server or not? If so give it up

Open 1 173

sync deleted my data

Randomly deleted everything. No new device added, no password change (wish is ridiculous y'all aren't sharp enough to create an encryption mechanism that doesn't delete o… (மேலும் படிக்க)

Randomly deleted everything. No new device added, no password change (wish is ridiculous y'all aren't sharp enough to create an encryption mechanism that doesn't delete on pass change), no device removed. Years of 1 desktop and 1 Android. How do I get it back from the servers? I don't care if it's encrypted. I just lost 10 yrs of bookmarks. Don't send me fluff or bs answers that tech noobs accept

Open 1 143

Help restoring >10 tabs on Android with Firefox Sync after pressing "Close all tabs"

Hi, looking to ask if anyone has experience with restoring Firefox open tabs after closing them accidentally on Android. Environment: Android 14 Firefox account sync enab… (மேலும் படிக்க)

Hi, looking to ask if anyone has experience with restoring Firefox open tabs after closing them accidentally on Android.

Environment: Android 14 Firefox account sync enabled

Things tried: 1. Firefox Sync (The open tab information was promptly cleared away by the sync) 2. Open tab information from a separate desktop Firefox browser with Sync enabled prior (same issue as #1) 3. ADB file access (no permissions) 4. ADB downgrade install to pull old files (failed due to Android 14) 5. Accessing "files:///data/data/org.mozilla.firefox/..." (cannot download files and looking at the timestamps, the SQLite files have probably been overwritten) 6. Firefox debugging (Nothing useful) 7. Searching for a way to get Firefox Sync historical data (doesn't seem available) 8. Mailing customer support (No response)

Things I didn't do prior to this incident (answering the common responses found online): 1. Bookmark my tabs 2. Firefox Collections

தீர்வுற்றது Archived 3 156

Is it possible to synchronise downloads across devices?

Hi, I know this is a long shot but I'm wondering if it's possible to sync downloads across Firefox devices. I lost my phone recently and I had a LOT of downloads on it th… (மேலும் படிக்க)

Hi, I know this is a long shot but I'm wondering if it's possible to sync downloads across Firefox devices. I lost my phone recently and I had a LOT of downloads on it that I couldn't backup to the cloud. Is it possible to somehow make those available through another device, like my laptop that has Firefox?

Thank you

Locked Archived 1 153

No Ready To Scan Button

Hello. Please help me with the following, highly annoying issue. I just changed laptops and signed in to Firefox with my Mozilla account on the new device. Unfortunatel… (மேலும் படிக்க)

Hello.

Please help me with the following, highly annoying issue. I just changed laptops and signed in to Firefox with my Mozilla account on the new device. Unfortunately the bookmarks and passwords were not updated so I can't see them.

I thought I'll sync the windows app with the android app that I have on my phone and where I have and can see all the saved passwords.

I followed the instructions on how to connect another device that say to open the Android app, go to syncing and tap the ready to scan button to read the QR code. The problem: there is no Tap Ready To Scan button on my phone! I looked for it everywhere and it just isn't there. Please see the attached images.

All I want is to import the passwords and bookmarks from my phone to my laptop. Please help me.

Looking forward to your reply. Daniel B.

தீர்வுற்றது Archived 2 811

Stupidity

I accidentally Uninstalled my Firefox(don't ask). So I reinstalled it. How do I get the info from my old installation into my new installation? I don't have the sign in i… (மேலும் படிக்க)

I accidentally Uninstalled my Firefox(don't ask). So I reinstalled it. How do I get the info from my old installation into my new installation? I don't have the sign in info for my old installation as that where it was saved.

Archived 4 129