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I ran the commands listed in the instructions for installing Mozilla VPN with Linux and I got the following error after running the following command:

pub/{getline; gsub(/^ +| +$/,""); if($0 == "35BAA0B33E9EB396F59CA838C0BA5CE6DC6315A3") print "\nThe key fingerprint matches ("$0").\n"; else print "\nVerification failed: the fingerprint ("$0") does not match the expected one.\n"}'

I need to know what I need to do in order to continue on with the istallation

I got an email that my subscription for Mozilla VPN has been cancelled a month from now. I wonder why? On the "What’s New | Firefox 151" page the new free VPN service is announced. Does it have anything to do with that? Not yet in my region (Sweden) though. Kind regards, Monika Ivarsson

Hello Firefox Team,

I am writing to formally request the development and release of an official Firefox browser version optimized for OpenHarmony / HarmonyOS.

I am currently using a new smartphone running OpenHarmony 6.0. As the ecosystem grows rapidly, there is a substantial and increasing base of users who rely on this operating system for their daily stage environment. Currently, the browser options available on this platform are quite limited.

Firefox is widely celebrated for its privacy-focused features, strong extension/add-on ecosystem, and its independent Gecko rendering engine. Having Firefox natively available on OpenHarmony would significantly enhance the browsing experience, privacy security, and freedom of choice for millions of users within this new ecosystem.

Could the development team please consider adding OpenHarmony support to the official roadmap? Alternatively, if there is an existing experimental build, a community port, or a workaround to compile it for this architecture, I would greatly appreciate any guidance.

Thank you for your time, dedication to the open web, and consideration of this request!

Best regards

When I start VPN, it brings me to a page to choose a subscription, but I have a yearly subscription paid in November 2025. Then my Mozilla account says I am logged on but when I click on the application icon I get a circular icon in the window with a cancel button underneath it. See attachment.

I am having problems with logging into the VPN app. I paid a one year renewal in November 2025 and have had access to the app for both logins that use this computer. It is an Apple M1 Macbook Air. On Wednesday, when I tried to connect, it sent me to a page to select a plan for payment.

https://www.mozilla.org/en-US/products/vpn/?utm_medium=vpn-client&utm_source=desktop-signup-flow&device_id=602c31e5c3e043c687df2d1e7fc17da1&flow_begin_time=1779492973967&flow_id=8baedf7abe0402e07ee2f21622b22c13e6f85621900a55935f3e1a2455c42d0c#pricing

Then when I tried to sign in again, it gave me the spinning circle shown in the attachment. It has now been a couple of days where I have not been able to use the app.

I do have access to the built-in VPN for one of my logins, but not for the other one. I have gotten replies from general support that told me to try the special support for VPN.

Barry

When I try to use multiple desktops to arrange the opened windows, the window of Firefox is present in all of them, even the last one, which is usually totally empty (and when we drag a new window in it, a new empty desktop is created).

You can find attached screenshots of my three desktops, where Firefox appears (I blurred all info that could be sensitive, I hope I did not miss any !).

Is there a setting to unset this ?

NB: this is a duplicate of a post I made on askUbuntu, but it seems that this issue is more Firefox related than Ubuntu... And I did not manage to fix it with the answer provided there, so I'm trying my luck here !

NB2: oops, i just noticed that I inserted this question in the wrong topic (android), it seems that I cannot change that... I anyone see how to do it let me know !

I purchased the Mozilla VPN a week or 2 ago and it seems unfair that now it's free and I wasn't informed that it was going to be free, or else I would have waited and not spent 100$. Am refunds possible?

I wanted to get a refund for the VPN I purchased but the instructions provided on your FAQ [ https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn ] do not work. I have been unable to make a request.

VPN app was hanging up another app so I turned off VPN to complete my transaction. Now, when I turn it back on, it asks me to sign up or log in. Either option takes me to a screen I’ve never seen before. Attaching screenshot.

Yes I tried deleting/reinstalling the app.

About ready to switch to proton

I submitted a bug last to Bugzilla last Sep. that seems not yet to be assigned to anyone, and a bug two days ago that wasn't acknowledged. Is the Bugzilla site working? Should I be doing something else to report the bug?

Mozilla does not provide telephone support, does not charge for downloads, upgrades or technical support and does not endorse any company that does. Companies that ask for payment or personal information for installing, updating or providing support for Firefox or Thunderbird are not affiliated with Mozilla and should be avoided.

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