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The email address on my Mozilla account no longer exists. I am unable to change any data nor delete the account, since I cannot login to the old email address. Contact email: [edited from community support forum] @icloud.com

Hello,

I hope you are doing well.

I am contacting you regarding my Firefox account, which is currently registered with my ProtonMail email address that I no longer have access to.

Unfortunately, my ProtonMail account has been permanently disabled, and I am unable to receive any verification emails.

I would like to request your assistance in updating my account email address to a new one.

I can confirm that I am the rightful owner of the account and I am willing to provide any information necessary to verify my identity, such as:

Previous account details Login activity Devices used Any additional verification you may require

Additionally, I am currently located in Iran, where due to recent internet restrictions and instability, I have had to rely on VPN services, which may have contributed to unusual activity patterns.

I would really appreciate any help or alternative verification process you can provide in this situation.

New email address: intelligentquantum@gmail.com

Thank you for your time and support.

Best regards, Hamed

I cannot change to another (new) email address, because the old mail address is not accessible anymore, but the new one collides with some other ... What can I do?

Hey there. My old primary email address has been deleted, and I'm unable to check my inbox. Is there any way to change my primary address other than adding a secondary one? I can't access the verification code sent to my deleted address to complete the swap. Thank you in advance.

i want to change my email address stevennyan100@gmail.com to stevennyan41@gmail.com because i have no longer have access to the email address

i need to change my email since my old email go hacked, so i dont have access to my old email anymore. i still have access to my account since i am logged in on my phone and desktop. I have backup authentication codes if that helps. Codes are getting sent to my hacked email which i dont have access to.

Hello,

Can you please help with the following scenario.

Both, a Firefox sync master account and Firefox Relay extension are active when running the browser.

So, is it possible to change the master email addresses of both features (+ secondary email) ? I would like to use a new email address for authenticating in both features of Mozilla, but do not want to set up new accounts.

How can I do that in Firefox Sync and Relay?

Thanks for your support.

Regards jd

I would like to make a new account with an email account I control. Currently, the secondary email address can receive 2FA codes and such, but is there some way to transfer all of the history I have with the account to a new one? I cannot make the secondary email address the new one because my university email is now unable to receive emails such as 2FA codes.

I don't have access to the primary email to do anything. I do have the secondary email entered but it's asking for a code from the primary email to change it, like I mentioned we don't have access to. Is there any help for this. Hate to lose what we have.

Hi! I had a firefox account when I worked for the law firm McCormick Barstow a few years ago. I haven't worked there for a few years. I just set up firefox on my personal computer, but am having problems changing my primary email from my work email ([email address]) to my personal email ([email address]). Can you help? I have no way of receiving any codes going to my old work email address which no longer exists. Thank you, Gina Axsom

i miss spelled my email and after i did it wouldnt let me go back and change it even though i didnt even enter the password. now when i try to change it, it trys to make me make a new profile please help.