பயர்பாக்ஸ் Community Forum

Twice in recent weeks I received the message "Your account and your personal data will be permanently deleted on [Wednesday, Jun 10, 2026] because you haven’t been active" at my email address of [edited] @gmail.com. However, my email on your records is [edited] @yahoo.com. I access both of those email accounts on my computer (Windows 11) through my Firefox browser.

I don't like the idea of multiple users having access to my phone , and as far a meta apps like FB and messenger there like wormhole virisus that open external page after external page while navigating there apps causing a multi tab over load on my browser not toention my battery drainage

I received this email: Do you want to keep your Mozilla account and data? Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. We noticed you haven’t signed in for 2 years. Your account and your personal data will be permanently deleted on Friday, Jul 3, 2026 because you haven’t been active.

I use Firefox every single day. I don't understand this message. Please explain.

Thank you, Cathy

Hello I am dev from Hanbiro Inc, My Firefox Add-ons developer account appears to have been blocked. I am unable to access the developer dashboard and receive the error: "You do not have permission to perform this action."

Additionally, one of my extensions shows that it has been blocked because the author has been banned.

However, I did not receive any email or notification explaining the reason for this action.

This extension was intended for private/internal use only and was not meant for public distribution. It does not collect user data, perform tracking, or execute remote code.

I would like to request clarification on: - The reason my account was blocked - Whether this action can be appealed or reversed - What specific changes are required to comply with Mozilla policies

I am willing to modify the extension to fully comply with all guidelines.

Thank you for your time and assistance. If needed, I can provide the extension source code for review.

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switching it to become the primary email, and then removing the secondary email address.

After completing this change, I attempted to create a new Firefox account using the original email address that was previously associated with my account. However, during the sign-up process, I receive the error message: "Primary account email required for sign-in."

It appears that the original email address may still be linked to the previous account in some way, preventing it from being used to register a new account. I would like to understand why this is happening and how I can free the email address so it can be used to create a new Firefox account.

I logged into my account and couldn't find my account details. My email address is [email removed]@gmail.com. Firefox logged me out, and when I tried to log back in, I was shocked to find all my account data deleted.

Please help urgently.