பயர்பாக்ஸ் Community Forum

Had two Mozilla VPN subscriptions and paid for two with Visa c.c. 6/5/2026 credited to pete.loya at gmail 6/6/2026 should have been credited to linda.loya at outlook both charges were $59.88

need way to rectify Plese help,

/edited emails from public community support forum

Is there any way to get data back from pocket? I have been using it since it started to save articles for a book I'm working on. I have saved and sorted hundreds of articles. When mozilla acquired pocket I was so happy that it was taken over by a stable company. I had to take a year off from the project and I return to find this. I somehow missed the one email notifying me it was shutting down. My firefox search page to this day still gives me articles under a heading that reads "recommended by pocket" Is there any way to check if any of the info connected with my account still exists?

Hello Mozilla Support,

I’m contacting you regarding the Pocket shutdown and the status of my saved items.

My account contains over 10 years of saved articles and bookmarks that are highly important to me. I’m concerned that I may lose access to this entire archive due to the shutdown/deletion process.

Could you please confirm:

1.. Whether my Pocket data is still available for export or recovery

2. If there is any official method to download my full archive (saved links, tags, and collections)

3. Whether account data is already in a deletion pipeline, and if so, whether recovery is still possible

4. If there is any paid or manual recovery option available, I am willing to use it.

This archive is extremely important, and I would appreciate any guidance as soon as possible.

Thank you for your help.

My primary password was change on June 16, 2026. I did not initiate the change, nor have information about the new password. I have recovery keys I would like to try. I am not certain whether when the password was changed the recovery keys were as well.

The first step in support instructions is to click >forgot password< button at sign it. There is no such button.

I have one website that gives me a "Secure Connection Failed" If I click on the icon in the left address bar on mybrowser, I am given an option to "Clear cookies and site data" I click that and then appears a blue button at top that says "Clear" Now when I do a refresh of the tab, everything loads fine. This is Newsmax.com I read the news there. IS there a way to into Firefox settings and make an exception to https"//newsmax.com and make it so I don't have to keep clicking "Clear Site Data and Cookies" ? Thanks!

When uploading a file to attach to another app...the upload window opens up in dark mode. I don't like this and I did not change anything but it happens repeatedly. i have checked all options in settings to make sure the light mode is checked. Why is this happening. i did not change anything. Please advise. Thanks

All of a sudden I have had problems getting into my gmail or anything Google through Firefox. I have tried deleting cookies and it would work. Now it will not work at all. What has Firefox done? How can I fix this?

Michael Samitz mike@imasupport. mike869 (if that helps any)

My VPN Subscription ceased as I am no longer able to Use Mozilla VPN on desktop or android.. I have updated, downloaded new and can neither access on desktop or android. When I was able to log in, I found NO Active subscription, yet I have the receipt showing I should. I found a "MOZILLA" support page that stated how to recover, yet it was out of date and did NOT accurately show the same screen that I see. It shows that an "Already Subscribed" link should be on the page that shows the subscription packages. However, there is NO SUCH link on either my desktop or android app. I have the invoice (#5DF026AB-004) dated February 26, 2026 for an total amount of 90.67 with card ending in 9143. And it has been working fine till about 3 weeks ago. Since then I have sent 2 emails to vpn_support@mozilla.com with NO response or action taken. Therefor I have little faith that this ticket will get any more attention. However, it if does..... thank you -thank you. And I hope you can get my subscription back on line as this has greatly hampered my business operations as I am constantly out of country. I also feel that I am not out of line by asking for some credit as for this has been a problem for many weeks. I paid for a service which I have not been able to use, or even get adequate support to fix and have spent countless time and effort dealing with this issue.

In the previous version of Firefox, there was a location to save current tabs in the "Home" section is that still available? Where is it?

I've attached a photo of the current page, and there does not appear to be a "save current tabs" option

Since the latest version (152.0), right clicking on a file link, select Save As... and with the popup with the filename and saving location being OK just hitting <Enter> doesn't do anything anymore. I now have to specifically click the "Save" button (or use <Alt>+S) to get my file saved. This is highly annoying as my muscle memory gets in the way all the time. Please get the original behavior back. Just found out the same behavior is with file upload.

Hi,

I’ve recently noticed that after a Firefox update, the browser has become very slow and unresponsive whenever I open multiple tabs, around 5–10. Before this update, I could open many tabs without any noticeable lag.

Now, new tabs take a long time to load, scrolling within open tabs feels choppy, and sometimes Firefox freezes for a few seconds before responding again.

I’ve already tried restarting Firefox, disabling extensions one by one, and clearing the cache, but none of these steps have improved the performance. I’m using Windows 10 and the latest version of Firefox.

Could anyone suggest what settings or troubleshooting steps I can try to fix this slowdown?

Forgot Primary Password Or Never Had One in the First Place! I Don't Know Or Remember Regardless I Can't Log in! Can You Fix This For Me Please ? I Can't Fix It at my End At all! I Try Only To Fail!

I have been using the them, Jesus is Lord for years. Suddenly when I open up the attach file box...it has changed colors and it is back on white. I can't do black background with white text. I tried changing it in several places with not avail. Can someone please explain why it suddenly changed colors on me and how to get the original white background with black type? Thanks, Carol

Firefox recently had an update, and now when I am uploading files, I can't double click to upload selected files. I have to first select the file, and then click the open button.

Before the latest Firefox update, I could simply double click on files to upload. This workflow was much faster.

If I go to about:config, and search for: widget.use-xdg-desktop-portal.file-picker, I can change the value from 0 to 2, and then I can upload files by double clicking. However, then Firefox forgets my last upload location, and always opens in the home folder.

If I set it back to 0, it remembers my last upload location, but I can't double click to open files.

My current Firefox version is 152.0.1. Any help would be appreciated. Thanks.