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ஆதரவு மன்றம்

Folders missing from Bookmarks after update to Firefox 9

  • 27 replies
  • 11 இந்த பிரச்னைகள் உள்ளது
  • Last reply by cor-el
பதிவிடப்பட்டது

First, system info: I'm on Mac OS 10.5.8 I was using Firefox 3 until yesterday when I updated to 9. Had no apparent problems with bookmarks after the update but I had not closed the session; it was only after starting up this morning that all my bookmark folders are missing from the Bookmarks Menu.

I've been through all the "lost bookmarks" sections of Firefox - no answers there to my specific problem. Most of them focus on bookmarks being completely missing - but in my case it's only the Folders that are missing.

Here are at least some of the pages I've looked at and been through all the suggestions that were relevant: http://kb.mozillazine.org/Lost_bookmarks https://support.mozilla.org/en-US/kb/Lost%20Bookmarks http://kb.mozillazine.org/Lost_bookmarks#Bookmarks_missing_after_restarting https://support.mozilla.org/en-US/kb/common-questions-after-upgrading-firefox-36 https://support.mozilla.org/en-US/kb/latest-firefox-issues

There was a momentary power-down yesterday, but the folders were still there when the power came back on, so that's not it.

There was one anomaly with the way my bookmarks WERE. That is, when I selected Bookmarks from the top navigation bar, go down the drop-down past Bookmarks Toolbar, instead of all my folders being displayed there, I'd have to go to Bookmarks Menu and then to a side panel of the Menu which showed a folder saying All Bookmarks and from there I'd have to go to another side panel that opened off that to access the list of all my folders and run down to select one. This strange functionality came after some previous update, never could fix that and got no help with it. So I just put up with having more mouse work to get to my sites.

This is a serious problem for me - I am in training on SEO, internet marketing, Wordpress, etc plus running another business. EVERYTHING I rely upon for my work was meticulously organized into those folders, which now seem to be gone.

Are there any seriously technical people in Firefox/Mozilla who can go deeper than the stuff suggested on their websites?

First, system info: I'm on Mac OS 10.5.8 I was using Firefox 3 until yesterday when I updated to 9. Had no apparent problems with bookmarks after the update but I had not closed the session; it was only after starting up this morning that all my bookmark folders are missing from the Bookmarks Menu. I've been through all the "lost bookmarks" sections of Firefox - no answers there to my specific problem. Most of them focus on bookmarks being completely missing - but in my case it's only the Folders that are missing. Here are at least some of the pages I've looked at and been through all the suggestions that were relevant: http://kb.mozillazine.org/Lost_bookmarks https://support.mozilla.org/en-US/kb/Lost%20Bookmarks http://kb.mozillazine.org/Lost_bookmarks#Bookmarks_missing_after_restarting https://support.mozilla.org/en-US/kb/common-questions-after-upgrading-firefox-36 https://support.mozilla.org/en-US/kb/latest-firefox-issues There was a momentary power-down yesterday, but the folders were still there when the power came back on, so that's not it. There was one anomaly with the way my bookmarks WERE. That is, when I selected Bookmarks from the top navigation bar, go down the drop-down past Bookmarks Toolbar, instead of all my folders being displayed there, I'd have to go to Bookmarks Menu and then to a side panel of the Menu which showed a folder saying All Bookmarks and from there I'd have to go to another side panel that opened off that to access the list of all my folders and run down to select one. This strange functionality came after some previous update, never could fix that and got no help with it. So I just put up with having more mouse work to get to my sites. This is a serious problem for me - I am in training on SEO, internet marketing, Wordpress, etc plus running another business. EVERYTHING I rely upon for my work was meticulously organized into those folders, which now seem to be gone. Are there any seriously technical people in Firefox/Mozilla who can go deeper than the stuff suggested on their websites?

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.3 r183
  • Google Talk Plugin Video Accelerator version:0.1.44.14
  • Version 2.6.1.5251
  • Java Plug-In 2 for NPAPI Browsers
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • iPhoto6

பயன்பாடு

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

கூடுதல் தகவல்

I've looked on many forum questions and not found my problem listed.
A search for bookmarks* in my finder brings up nothing.
There is only one Firefox Profile folder in my Application Support, so no problem with duplicated profiles.
No bookmarks in the trash.
I have not done any "clean-ups" of my computer.
I'm on Mac, and the lost-after-restart problem is only listed for Windows.
The Toolbar is not missing, just all the folders.
Not all bookmarks are missing, only all the important ones that were filed into folders.
The missing folders do not appear in either Bookmarks Manager or the Menu so it looks like it's not a problem with localstore.
I already tried restoring from backups from yesterday and the day before - which is before I upgraded to Firefox 9, and it did not recover the lost folders.

பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

To Lucy: Here it is Tuesday morning in Adelaide, South Australia, and I have my backup drive out of storage. I got the September 2011 Profiles folder, saved it to my desktop and started testing the backup jsons on my re-installed version of Firefox 3.6.25 (in which those September jsons were created originally). Here's the weird bit: it could not load my folders! From a json it made itself! And yet it CAN load my folders from the May 2010 json. So somewhere between May 2010 and September 2011, something went rotten in the barrel. I have no idea what to do, except to email you my most important bookmarks backup that I can't get to load my folders, plus the May 2010 one that does work, for comparison, and see if you can get them to work in your own Firefox 9. I tried putting the json into json2html, and the message came back: syntax error.

To Lucy: Here it is Tuesday morning in Adelaide, South Australia, and I have my backup drive out of storage. I got the September 2011 Profiles folder, saved it to my desktop and started testing the backup jsons on my re-installed version of Firefox 3.6.25 (in which those September jsons were created originally). Here's the weird bit: it could not load my folders! From a json it made itself! And yet it CAN load my folders from the May 2010 json. So somewhere between May 2010 and September 2011, something went rotten in the barrel. I have no idea what to do, except to email you my most important bookmarks backup that I can't get to load my folders, plus the May 2010 one that does work, for comparison, and see if you can get them to work in your own Firefox 9. I tried putting the json into json2html, and the message came back: syntax error.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Oops! Lucy I forgot to ask if it's OK to email you the 2 files, and if you want to give me your email address? I'm at dianne@diannetrussell.com, http://au.linkedin.com/in/diannetrussell

Oops! Lucy I forgot to ask if it's OK to email you the 2 files, and if you want to give me your email address? I'm at dianne@diannetrussell.com, http://au.linkedin.com/in/diannetrussell
cor-el
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பதிவிடப்பட்டது
See also this MozillaZine forum thread: *http://forums.mozillazine.org/viewtopic.php?f=7&t=1752835&p=8713165#p8713165
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thanks cor-el, I've now tried everything they suggested with bookmarklets etc, nothing works. Don't know what to do next.

Thanks cor-el, I've now tried everything they suggested with bookmarklets etc, nothing works. Don't know what to do next.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

To all you wonderful helpful people an update (some good news):

It's not the bookmarks per se that are lost, it's all the folders I created in bookmarks that are lost. The loose bookmarks that didn't matter much are all there!

Last week I already did all of what you suggested, and much more. I have tried the jsons from current version of FF, from saved version on a backup drive, from saved version on a USB stick, tried them in FF9, re-installed and tried them in FF 3.6.25 in which they were created in the first place, tried them in FF7 on my laptop and tried them in FF10 - ALL STUFFED! I think the auto backup function of FF has been producing corrupted jsons. I did everything that everyone suggested and nothing brought back my folders. As you can see I'm well past all the basic and usual stuff.

Then I had an INSPIRATION:

LOGIC: When I was on Firefox 3.6.25 on 28 January, all my folders displayed. Then I upgraded to Firefox 9 and still all my folders were displaying while the computer was on. Then I shut down for the night and the folders were gone next day. Logic is that since they were displaying on FF 9 before I shut down, it means the information was still in the Firefox folder somewhere, even though the backups were crap. Thereafter neither FF 3.6.25 nor 9 nor 10 could read folders but I'd only been trying from the Backups!

So I took a copy of the whole Firefox folder from my Application Support bup from 12 January and over-wrote it into the current Application Support, then re-launched FF 3.6.25 and hey presto! The folders from 12 Jan were there. So they must be somewhere in the profile.

Next question was: is there any PROFILE FOLDER from Jan 28th or 27th that will work? Haven't found one yet.... meanwhile I am just using my 12 January set of folders and racking my brains to remember the missing 2 weeks work on the internet!

Any other suggestions welcome....

To all you wonderful helpful people an update (some good news): It's not the bookmarks per se that are lost, it's all the folders I created in bookmarks that are lost. The loose bookmarks that didn't matter much are all there! Last week I already did all of what you suggested, and much more. I have tried the jsons from current version of FF, from saved version on a backup drive, from saved version on a USB stick, tried them in FF9, re-installed and tried them in FF 3.6.25 in which they were created in the first place, tried them in FF7 on my laptop and tried them in FF10 - ALL STUFFED! I think the auto backup function of FF has been producing corrupted jsons. I did everything that everyone suggested and nothing brought back my folders. As you can see I'm well past all the basic and usual stuff. Then I had an INSPIRATION: LOGIC: When I was on Firefox 3.6.25 on 28 January, all my folders displayed. Then I upgraded to Firefox 9 and still all my folders were displaying while the computer was on. Then I shut down for the night and the folders were gone next day. Logic is that since they were displaying on FF 9 before I shut down, it means the information was still in the Firefox folder somewhere, even though the backups were crap. Thereafter neither FF 3.6.25 nor 9 nor 10 could read folders but I'd only been trying from the Backups! So I took a copy of the whole Firefox folder from my Application Support bup from 12 January and over-wrote it into the current Application Support, then re-launched FF 3.6.25 and hey presto! The folders from 12 Jan were there. So they must be somewhere in the profile. Next question was: is there any PROFILE FOLDER from Jan 28th or 27th that will work? Haven't found one yet.... meanwhile I am just using my 12 January set of folders and racking my brains to remember the missing 2 weeks work on the internet! Any other suggestions welcome....
AliceWyman
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I looked through bugzilla but came up empty ... but this article has a suggestion:

http://kb.mozillazine.org/Locked_or_damaged_places.sqlite#If_a_places.sqlite.corrupt_file_exists

If a places.sqlite.corrupt file exists

If your Firefox profile folder includes a "places.sqlite.corrupt" file, one reported fix is to open the Firefox profile folder and, after closing Firefox completely, delete or rename the places.sqlite file and then rename "places.sqlite.corrupt" to "places.sqlite". (If you see any other places.sqlite* files, delete those as well, so that only one places.sqlite file remains.) It is possible that certain security or "cleanup" software (e.g., CCleaner) is causing the places.sqlite file corruption. It is also possible that Firefox was not closed properly, as might happen when your computer loses power with Firefox running, which can cause a corrupt places.sqlite file.

EDIT: Never mind. I see from reviewing page 1 that your profile folder didn't contain a places.sqlite.corrupt file. Oh well. I tried.

I looked through bugzilla but came up empty ... but this article has a suggestion: http://kb.mozillazine.org/Locked_or_damaged_places.sqlite#If_a_places.sqlite.corrupt_file_exists '''''If a places.sqlite.corrupt file exists''''' ''If your Firefox profile folder includes a "places.sqlite.corrupt" file, one reported fix is to open the Firefox profile folder and, after closing Firefox completely, delete or rename the places.sqlite file and then <u>rename "places.sqlite.corrupt" to "places.sqlite"</u>. (If you see any other places.sqlite* files, delete those as well, so that only one places.sqlite file remains.) It is possible that certain security or "cleanup" software (e.g., CCleaner) is causing the places.sqlite file corruption. It is also possible that Firefox was not closed properly, as might happen when your computer loses power with Firefox running, which can cause a corrupt places.sqlite file.'' '''EDIT:''' Never mind. I see from reviewing page 1 that your profile folder didn't contain a places.sqlite.corrupt file. Oh well. I tried.

AliceWyman மூலமாக திருத்தப்பட்டது

cor-el
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Try to export the bookmarks that you recovered from that backup to an HTML file.

  • Bookmarks > Show All Bookmarks > Import & Backup > Export HTML

Such a file is easier to manage and importing an HTML merges bookmarks instead of replacing all bookmarks like restoring a JSON backup does.

Try to export the bookmarks that you recovered from that backup to an HTML file. *Bookmarks > Show All Bookmarks > Import & Backup > Export HTML Such a file is easier to manage and importing an HTML merges bookmarks instead of replacing all bookmarks like restoring a JSON backup does.