Everything is missing
Everything is gone….bookmarks, passwords, history on my desktop computer and I have no idea why. I opened Firefox and the home page was different and then noticed nothing was the same. I dl Firefox again, no help, same result. I do have my desktop synced to my iPad and laptop but I’m concerned they will import from the desktop and get wiped out. Is there a way to sync from the laptop to the desktop? I am at a complete loss on how to fix this. I do run a backup on this computer. Would that help? Restore point?
Many thanks,
Len
All Replies (2)
Hi Len
This support article should help:
https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update
Check for other profiles on your system.
Look for an "Old Firefox Data" folder on your desktop.
If you installed Firefox from the Microsoft Store, the settings are stored separately from other installations.
Log out of sync and backup any existing profile you want to keep before attempting to sync.
You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.