cannot eprint - SSL_ERROR_UNSUPPORTED_VERSION
How can i restore eprint?
All Replies (6)
Could you clarify where the "Unsupported Version" error appears? For example:
- loading a page on your printer
- loading a page on a website
If you can provide other information about how you eprint -- is an add-on involved? -- that also would be helpful.
I was able to eprint until last Sunday. Now when I try, it recognizes the printer, but does not print. When I looked up my printer on the network, it says there is no eprint. Under more details, I got that error message. I use standard HP eprint.
emanuelart said
I was able to eprint until last Sunday. Now when I try, it recognizes the printer, but does not print.
I'm still not completely clear on what HP eprint is. When I look on HP's website, it mentions sending an email to HP that somehow ends up printing on your printer. Is this what you mean:
- https://www.hp.com/us-en/shop/tech-takes/what-is-hp-eprint
- https://www.hpsmart.com/us/en/cms/HPC/ePrint
Or is there another way that you use HP/eprint, such as a "Destination" in the normal print dialog --
-- or an add-on toolbar button?
When I looked up my printer on the network, it says there is no eprint. Under more details, I got that error message. I use standard HP eprint.
What if you try connecting to the printer in Microsoft Edge? I assume Microsoft's browser has the best knowledge of installed Windows devices and I wonder whether it works any better with your HP printer.
I have an I-pad and an I-phone. If I have an email or document or Internet item that I want to print, I do not have to go to my desktop (which is attached to the printer) to print them. I can hit print and it recognizes the desktop printer. Then it is supposed to print, but it no longer does.
The Microsoft Edge on my computer is not compatible.
Thank you for your help. I guess I will just print from the desktop from now on.
Whoops, your question was tagged as "Windows 10". But this is a problem with Firefox for iOS on your iPhone/iPad? A moderator can move your question over to the Firefox for iOS forum for additional suggestions.
This is a problem on my desktop. It does not show eprint as working on my printer.