Starting about 2 weeks ago everytime I access Facebook, it starts reloading pages and I can't stop it. This is the only site I've had the problem with and it always starts happening when I have paged down several pages. I've tried changing settings, and even uninstalled the system and re-installed to no avail. Something has changed so please fix it!
All Replies (5)
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.
- https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
- https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
- https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
Still did not work: here is the copy from troubleshooter: Name: Firefox Version: 102.0.1 Build ID: 20220705093820 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Firefox/102.0 OS: Windows_NT 10.0 19044 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 7 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Memory Size (RAM): 15.9 GB Disk Space Available: 740 GB
Crash Reports for the Last 3 Days
Firefox Features
Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org
Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org
Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org
Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org
Name: Web Compatibility Interventions Version: 102.0.0 ID: webcompat@mozilla.org
Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org
Remote Features
Remote Processes
Type: Privileged About Count: 1
Type: Extension Count: 1
Type: Isolated Web Content Count: 1
Type: Preallocated Count: 3
Type: Socket Count: 1
Add-ons
Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: addons-search-detection@mozilla.com
Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org
Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org
Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org
Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org
Name: Google Type: extension Version: 1.2 Enabled: true ID: google@search.mozilla.org
Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org
Name: Ghostery – Privacy Ad Blocker Type: extension Version: 8.7.6 Enabled: false ID: firefox@ghostery.com
Security Software
Type: ESET Security
Type:
Type: ESET Firewall
Graphics
Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Target Frame Rate: 60 DirectWrite: true (10.0.19041.1566) GPU #1 Active: Yes Description: NVIDIA GeForce GTX 960 Vendor ID: 0x10de Device ID: 0x1401 Driver Version: 31.0.15.1659 Driver Date: 6-23-2022 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvakig.inf_amd64_49d21dd8e8bb3836\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvakig.inf_amd64_49d21dd8e8bb3836\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvakig.inf_amd64_49d21dd8e8bb3836\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvakig.inf_amd64_49d21dd8e8bb3836\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvakig.inf_amd64_49d21dd8e8bb3836\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvakig.inf_amd64_49d21dd8e8bb3836\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvakig.inf_amd64_49d21dd8e8bb3836\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvakig.inf_amd64_49d21dd8e8bb3836\nvldumd.dll Subsys ID: 00000000 RAM: 2048 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: 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Display0: 1920x1080@60Hz scales:1.000000|1.000000 DisplayCount: 1 HardwareStretching: both=0 window-only=0 full-screen-only=1 none=0 error=0 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING: available by default disabled by user: Disabled by layers.acceleration.disabled=true blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: available by default blocked by runtime: Safe-mode is enabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT: available by default unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU cannot be enabled in release or beta WINDOW_OCCLUSION: available by default VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default
Failure Log
(#0) Error: RenderCompositorSWGL failed mapping default framebuffer, no dt
Many users are reporting a problem where they started scrolling down on Facebook, and at some point, Facebook started loading more and more content into the page when it wasn't requested. Is that similar to what you're seeing, or is Facebook reloading back to the top of the page for you (similar to Ctrl+R)?
Yes, that is exactly what is happening.
Thanks, Russ. cor-el probably will have some revised suggestions.
Meanwhile, here is one of the longer threads on the problem (not solved yet, as far as I know): https://support.mozilla.org/questions/1382198