Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I received a message from Firefox informing me the my computer was slow. I clicked on "refresh Firefox" and my bookmarks were deleted.

  • 3 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 7 views
  • Last reply by FredMcD

Restore my bookmarks.

Restore my bookmarks.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Read this answer in context 👍 1

All Replies (3)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Thank you for your assistance, FredMcD. I retrieved my bookmarks. I wonder why Mozilla thinks it beneficial to hide my bookmarks after a "refresh."

Glad to help. Safe Surfing.


Normally during a refresh, your bookmarks, passwords, and some other data should be copied to the new profile. But, sometimes this does not happen.