"Save As" and "Open" windows will not open in Firefox.
This is a recent problem. Whenever I want to save a picture from the web or upload a document from my computer to the web, I have been unable to do so because the respective windows won't open. For the saving pictures, I would right click and select "Save Images As" but nothing will happen. The window I want won't pop up. The same happens when I try to upload a document from my computer (such as a resume for a job application I'm trying to complete); I would click on the "browse" button but no window will appear, no matter how many times I click the button.
This problem is ONLY with Firefox. I'm not encountering this problem with any other web browser (Safari, Chrome, etc). My operating system is Windows 7. I don't know what the exact problem is or how to fix it. I'm not that computer savvy. I think it may have something to do with the new version because I've encountered this problem after I've installed the latest version of Firefox a few days ago.
All Replies (5)
Start Firefox in Safe Mode by holding down the <Shift> (Mac=Options) key, and then starting Firefox. https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
To FredMcD:
Yes, the problem is still there. Using Firefox in Safe Mode didn't help.
Let’s do a full clean re-install; http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems
Save the file. Then Close Firefox.
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86)
Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac
Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux
If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop
===============
Do Not remove the profiles folder.
Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.
After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia
You can check for problems with preferences.
Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.
You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.
- Help -> Troubleshooting Information -> Profile Directory:
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder - http://kb.mozillazine.org/Profile_folder_-_Firefox
Okay, the problem has not gone away.
I have uninstalled and re-installed Firefox twice now. The second time, I went and deleted all of Mozilla/Firefox files from the computer, including the profiles folders (at least I'm pretty sure I deleted all of them). I'm now working with a clean slate. Still nothing.
Again, my operating system is Windows 7; so please don't give any info on Mac or Linux operating systems.
I don't believe it's the computer itself because I'm not encountering this problem with the other two browsers I use: Chrome and Safari (yes, its outdated but still better than IE). Just Firefox.