Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I updated Ubuntu 14.04 to 16.04 and lost my Thunderbird email & settings. How do I get them back?

  • 4 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 26 views
  • Last reply by Jeff

Upon updating to and starting my new operating system (Ubuntu 16.04) I found that my settings and info in Thunderbird which I had enjoyed while using Ubuntu 14.04 did not resume. Settings such as modifications to the appearance, my address book, the emails I had archived and in fact all functions of Thunderbird that had been set and/or customized are at the moment lost or not accessable to me. I have read the support page regarding migration of Thunderbird and have tried using the Profile Manager to restart Thunderbird in the form I am used to using it in, but so far I have had no success. I have managed to get Thunderbird to work just enough to retrieve/send my emails through my provider which is Netscape. I would appreciate any help in getting my email program back to it's "old self". Thanks, Jeff

Upon updating to and starting my new operating system (Ubuntu 16.04) I found that my settings and info in Thunderbird which I had enjoyed while using Ubuntu 14.04 did not resume. Settings such as modifications to the appearance, my address book, the emails I had archived and in fact all functions of Thunderbird that had been set and/or customized are at the moment lost or not accessable to me. I have read the support page regarding migration of Thunderbird and have tried using the Profile Manager to restart Thunderbird in the form I am used to using it in, but so far I have had no success. I have managed to get Thunderbird to work just enough to retrieve/send my emails through my provider which is Netscape. I would appreciate any help in getting my email program back to it's "old self". Thanks, Jeff

All Replies (4)

Did you preserve your /home partition when upgrading? Or did you specifically backup your ~/.thunderbird profile folder?

I appear to have a profile consisting of 8 digits.default and have tried to copy and paste as per instructions but have had no success migrating my data into the new operating system. When I copied this default profile their is a lot of data files within it. I need to know how to get those files "pasted" or transferred to Thunderbird. Thanks, Jeff

Read here: https://support.mozilla.org/en-US/kb/profiles-tb especially 'restoring to a different location'.

I have tried various ways to"copy, paste and generally migrate my default profile back into my Thunderbird email program but still no luck. I type "thunderbird -ProfileManager" into terminal and fine my profile no problem. When I click on 'properties' it says it has 64 items, totaling 20.8 MB...I sense that all the data I need to get my address book, archived emails and general appearance of Thunderbird back is there but some of the directions I have tried for installing it are confusing me (apparently). So far I have been reading "Profiles Thunderbird" and "Using Multiple Profiles" and trying various methods contained with in those articles. I have copied my original default profile onto a USB and just did try creating a second default profile and copied it, then restarted T-bird but came up with same results...no personal data or customizations showing up yet. Help!