Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Won't let me browse to a picture when responding to email on website

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 2 views
  • Last reply by RMCox

After logging in to customer service at a website, I needed to attach a picture in the email reply. A browse box was available, but clicking it did nothing. Worked fine with IE.

After logging in to customer service at a website, I needed to attach a picture in the email reply. A browse box was available, but clicking it did nothing. Worked fine with IE.

All Replies (2)

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

In some cases you may have to set an allow exception for pop-ups to make this work.

  • See: Tools > Page Info > Permissions

Did you look for such an icon on the location/address bar?

Tried the reload and cache clear. Permissions are all default. Still no joy. IE still works on that site. Similarly, in Tools>Options>General I can't browse to a folder to store downloads. Also, on this page right below my reply the "Add images:" browse box does nothing.