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Flash recently updated and may crash or not load videos in Firefox 13. Videos may appear, black, white or grey and never play. We'll show some possible fixes.

Flash has recently updated to version 11.3. Some users are reporting issues with this version of Flash and Firefox 13. Flash may be crashing frequently or not loading videos at all. The video may appear black, white or grey and never play. In some cases, Firefox may crash as well. This article has a few solutions that have been reported to work. {for not fx13} {note}'''Note:''' This article applies to Firefox 13 only{/note} {/for} __TOC__ = Solutions = There are several steps that you can try to remedy this situation. Each step is valuable in troubleshooting this issue and the steps should be followed in order. == Disable the RealPlayer Browser Record plugin == Disable the RealPlayer Browser Record plugin or any other plugin that has a "record" function by performing the following steps: # [[T:Open Add-ons|type=Extensions]] # Select the add-on you wish to disable. # Click the {button Disable} button. {for win}<br/> <br/> [[Image:31148401d15b1b51d34cc30dd537005c-1258525018-819-1.png]] <br/>{/for} # Repeat this process for any related items in the {menu Plugins} panel. # Click '''Restart now'''. Your tabs will be saved and restored after the restart. {for win} == Disable Protected Mode in Flash == If you do not have the RealPlayer Browser Record plugin or any other plugin that has a "record" function, you may want to try disabling Protected Mode in Flash. You find steps for [http://forums.adobe.com/thread/1018071 disabling Protected Mode on the Adobe support forum]. For more information on this feature, please see [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html Inside Flash Player Protected Mode for Firefox]. {/for} == Enable out of process plugin protection if it has been disabled == Some users may have disabled out of process plugin protection (OOPP) in earlier builds of Firefox. If you are still experiencing Flash crashes after performing the previous steps, you should enable OOPP protection if it has been disabled. # [[T:aboutconfig]] # Type {pref dom.ipc} in the search box. You should see several items returned. # Set {for mac}''dom.ipc.plugins.enabled.i386.flash player.plugin'' and ''dom.ipc.plugins.enabled.x86_64''{/for}{for win}''dom.ipc.plugins.enabled'' and ''dom.ipc.plugins.enabled.npswf32.dll'' (if it exists){/for} to {pref true}. # Restart Firefox