Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Google and Gmail Intermittently Won't Load

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 13 views
  • Last reply by Bithiah

I have been experiencing a very strange problem since the update to Firefox 89 (which has persisted with 90 and 91), where intermittently Google and sometimes Gmail won't load (or Google searches from awesome bar won't load). These are the only sites that seem to be affected. I don't get any error message, they just won't load. It happens several times per hour and lasts for several minutes and then sometimes they begin loading normally for a while without any intervention on my part. It sometimes affects Google only, sometimes Gmail only, and sometimes both at the same time. I have scoured the support forums and have tried everything I could find or think of, including: clear cache/site data, "forget about this site" in history, add exceptions to cookies and site data, change enhanced tracking settings, change "Do not track" settings, change connection settings to "No proxy", disable all extensions and themes (including LastPass, uBlock Origin, and Yet Another Smooth Scrolling WE), refresh Firefox, uninstall and reinstall, and create a new profile. The problem has persisted despite all of this! If I close Firefox and reopen it will correct the problem, and the sites will load normally for a while until it strikes again. Also, if I open a private window the sites will load, if I then close the private window and return to the regular browser tab, that will also allow the sites to load normally for a few minutes before the problem strikes again. Please help! I have happily used Firefox as my primary browser for 15+ years, but I am at my wits end and will have to find a new primary browser if I can't find a solution to this problem.

I have been experiencing a very strange problem since the update to Firefox 89 (which has persisted with 90 and 91), where intermittently Google and sometimes Gmail won't load (or Google searches from awesome bar won't load). These are the only sites that seem to be affected. I don't get any error message, they just won't load. It happens several times per hour and lasts for several minutes and then sometimes they begin loading normally for a while without any intervention on my part. It sometimes affects Google only, sometimes Gmail only, and sometimes both at the same time. I have scoured the support forums and have tried everything I could find or think of, including: clear cache/site data, "forget about this site" in history, add exceptions to cookies and site data, change enhanced tracking settings, change "Do not track" settings, change connection settings to "No proxy", disable all extensions and themes (including LastPass, uBlock Origin, and Yet Another Smooth Scrolling WE), refresh Firefox, uninstall and reinstall, and create a new profile. The problem has persisted despite all of this! If I close Firefox and reopen it will correct the problem, and the sites will load normally for a while until it strikes again. Also, if I open a private window the sites will load, if I then close the private window and return to the regular browser tab, that will also allow the sites to load normally for a few minutes before the problem strikes again. Please help! I have happily used Firefox as my primary browser for 15+ years, but I am at my wits end and will have to find a new primary browser if I can't find a solution to this problem.

All Replies (1)

Hey there!

1) Bypass cache: When Gmail doesn’t load in Firefox, the first step that you should do is bypass the cache and reload Gmail in Firefox. Sometimes, cache data gets corrupted due to which users face this issue. If you reload Gmail simply by pressing the F5 key or clicking on the reload button, Firefox uses cached files that do not eliminate the problem. Try to reload the Gmail by using any of the following methods:

   Press and hold the Shift key and click on the Reload button on Firefox.
   Press Ctrl + F5 keys or Ctrl + Shift + R keys to hard reload the page.

2) Clear cache and cookie data:

Consider clearing the cookie and cache data in Firefox. If this solves the issue, you can set Firefox to auto-delete cookie and cache data on exit.

3) Try to restart Firefox in Safe Mode

4) Disable add-ons or extensions

5) Switch to the default theme which is the white theme

6) Configure Firefox with Configuration Editor or about:config

7) And lastly refresh Firefox

Hope I helped! Please let me know what's your result!

Kind regards,

Bithiah