Are you the same poster as Raphaex who posted using Windows 8.1 in this thread and provided a full and detailed set of data accessible using the "More System Details" link: https://support.mozilla.org/questions/1011435 ?? If not, could you provide a link to the earlier discussion on your situation if there is one? I don't want to repeat what you haven't found helpful, and also, it's critical to know your correct configuration information and not waste everyone's time typing out advice that is totally irrelevant. ---- To provide the missing details on your configuration: # Use ONE of these methods to open the Firefox Troubleshooting Information page: #* Click the "3-bar" menu button [[Image:New Fx Menu]], click on help [[Image:Help-29]] and select ''Troubleshooting Information''. #* Type '''about:support''' into the Firefox address bar and press the enter key. # In the top left corner of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it. #Now, come back to this thread, right-click in the reply box and select '''Paste''' from the context menu (or else click inside the reply box and press Command+v) to paste all the information you copied into the forum post. Usually, this does not contain personal information, but I suggest you skim down and make sure you do not see your email address in there (XX it out ).