Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Messages are being deleted when they should not be

  • 1 jibu
  • 1 ana tatizo hili
  • 11 views
  • Last reply by Matt

Nathan Rosenthal
Nathan Rosenthal
more options

I have set message retention rules for each folder under my Comcast mail account but they are not being followed. For the main Inbox folder I only keep messages for 15 days but most for most other folders in this account I have selected not to delete messages automatically and not to use the account setting. Thunderbird has deleted messages in these folders anyway. I suspect the Inbox retention rule is being invoked.

I have changed the Account settings to "Do not delete". Perhaps that will help.

I have set message retention rules for each folder under my Comcast mail account but they are not being followed. For the main Inbox folder I only keep messages for 15 days but most for most other folders in this account I have selected not to delete messages automatically and not to use the account setting. Thunderbird has deleted messages in these folders anyway. I suspect the Inbox retention rule is being invoked. I have changed the Account settings to "Do not delete". Perhaps that will help.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

despite any settings in Thunderbird, the server setting rule in IMAP mail accounts, so if comcast has say a 7 day retention on deleted mail, that will over ride your choices in Thunderbird.