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why is the page to write an email blank on firefox but not safari?

duhmass
duhmass
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Works fine with Safari. With FF, when "new" is clicked to send an email, the box appears and that's it. it is blank and nothing happens.

Works fine with Safari. With FF, when "new" is clicked to send an email, the box appears and that's it. it is blank and nothing happens.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi, what website are you having this problem on, for example, Gmail, Outlook, Yahoo mail?

If a site is generally known to work in Firefox, these are general suggestions to try when it stops working normally:

Check for Tracking Protection: If Firefox's Tracking Protection feature is blocking content in a page, a "shield" icon will appear at the left end of the address bar, near the green lock. Click the shield if you see it, and you can make an exception for the site. This article has more information on this feature: What happened to Tracking Protection?.

Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click (on Mac Ctrl+click) a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or "i" icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, the current site should be pre-filled in the search box at the top of the dialog so you can remove that site's cookies individually.

Then try reloading the page. Does that help?

Testing in Firefox's Safe Mode: In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?