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Cannot send or receive email through Verizon server after Thunderbird update

  • 14 svar
  • 32 har detta problem
  • 9 visningar
  • Senaste svar av gothamboy1

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After updating Thunderbird, Verizon server no longer recognizes my password, so authentication keeps failing. I can neither send nor receive email. Account settings are correct. Any ideas? Thanks.

After updating Thunderbird, Verizon server no longer recognizes my password, so authentication keeps failing. I can neither send nor receive email. Account settings are correct. Any ideas? Thanks.

Vald lösning

Hi,

We switched from DSL to FIOS. As a result, I was given a new email address, but arranged with Verizon the ability to use my original verizon.net email address. I didn't have any problems accessing mail from the original account for several weeks after the conversion to FIOS. For some reason, around the time I updated Thunderbird, the original email address and password were no longer recognized by Verizon. After working with them, they were able to restore access. But then, later that same day, I was unable to login. Back to Verizon...went through the same procedure and got things restored again. It's been working for a few days now. Hopefully it will continue to do so indefinitely!

)
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Alla svar (14)

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Per Verizon's instructions, all server settings are configured correctly. I tried to send an email and received the following error message:

Sending of message failed. An error occurred sending mail: Could not get password for smtp.verizon.net. The message was not sent.

Thanks.

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I forgot to mention that I am able to access my Verizon email on the Verizon website. After sending my previous reply, i tried to get mail with Thunderbird and received this message:

Sending of password did not succeed. Mail server pop.verizon.net responded: Authorization failed.

Thanks.

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What are your SMTP settings for Verizon, is the port set to 465 using SSL?

Last person I had complaining that they could not send mail using Verizon after the update had not updated their setting as requested by Verizon.

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Are your server settings set to Server pop.verizon.net Port 995 Connection security SSL

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yes and yes

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What happens if you reset the password? Tools (or AppMenu/Options)/Options/Security/Passwords/Saved Passwords, delete the password, OK, restart TB, enter the correct password when prompted at the next connection.

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No change.

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I don't think your server settings are correct. Verify the settings again, and apply the correct server names.

http://help.yahoo.com/l/us/verizon/mail/ymail/basics/mail-12859445.html#mozthunderbird

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Hello,

The issue has been resolved after a great deal of contact with Verizon. The problem was on Verizon's end, not on the user end. Whew! I'm happy to report that I haven't lost my marbles, although if I have to call Verizon again I just might!

)

Thanks for trying to help!

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Truscan, can you tell us what the issue was? Or try :)

We need to get our new knowledge somewhere.

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Vald lösning

Hi,

We switched from DSL to FIOS. As a result, I was given a new email address, but arranged with Verizon the ability to use my original verizon.net email address. I didn't have any problems accessing mail from the original account for several weeks after the conversion to FIOS. For some reason, around the time I updated Thunderbird, the original email address and password were no longer recognized by Verizon. After working with them, they were able to restore access. But then, later that same day, I was unable to login. Back to Verizon...went through the same procedure and got things restored again. It's been working for a few days now. Hopefully it will continue to do so indefinitely!

)
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Thank you for taking the time truscan.

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I'd love help with this problem, too. For no apparent reason, my Verizon emails have stopped downloading, though I can still send. My settings are updated to pop.verizon.net and port 995. I spent lots of time on the phone with Verizon and they're stumped. I can get my email on my phone and log in to their site, and my other non-Verizon accounts are downloading fine. It just says "no messages to download." Thank you!