Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Firefox Lockwise

  • 1 svar
  • 1 har detta problem
  • 8 visningar
  • Senaste svar av cor-el

Leanne
Leanne
more options

Today I decided to refresh Firefox. I have done this before with no trouble but today it updated with this new Firefox Lockwise thing. I have lost all my passwords and it wont let me get them back. I have spent the last hour trying to get this to log in. I have made a new Firefox account. I never had one before. I have had to create an account here now as well. I just want my passwords. I don't have time for this rubbish. It says to sync from another device where my passwords are. I only have Firefox. I tried to save one of the passwords I know and it wont show up either. How do I get my passwords back? This is a nightmare!!

Today I decided to refresh Firefox. I have done this before with no trouble but today it updated with this new Firefox Lockwise thing. I have lost all my passwords and it wont let me get them back. I have spent the last hour trying to get this to log in. I have made a new Firefox account. I never had one before. I have had to create an account here now as well. I just want my passwords. I don't have time for this rubbish. It says to sync from another device where my passwords are. I only have Firefox. I tried to save one of the passwords I know and it wont show up either. How do I get my passwords back? This is a nightmare!!

Alla svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check if you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created.

For the passwords you need key4.db (key file; primary password) and logins.json and possibly logins-backup.json.

You can copy certain files with Firefox closed to the current profile folder to transfer or recover personal data. Note that best is to avoid copying a full profile folder.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

  • bookmarks and history: places.sqlite
  • favicons: favicons.sqlite
  • bookmark backups: compressed .jsonlz4 JSON backups in the bookmarkbackups folder
  • cookies.sqlite for the Cookies
  • formhistory.sqlite for saved autocomplete Form Data
  • logins.json (encrypted logins;32+) and key4.db (decryption key;58+) for Passwords saved in the Password Manager
    key3.db support ended in 73+; to use key3.db in 58-72, make sure to remove key4.db
  • cert9.db (58+) for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words added to the spell checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other website specific data (Site Preferences)
  • sessionstore.jsonlz4 for open tabs and pinned tabs (see also the sessionstore-backups folder)