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What do I do when my Firefox profile is missing or inaccessible?

  • 5 svar
  • 4 har detta problem
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  • Senaste svar av ideato

debbyjb
debbyjb
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HP support helped me resolve an overheating issue with my Notebook laptop by remotely connecting to my laptop. Now I can't start Firefox. It says it is already running but it's not and I keep getting the missing profile error. I am using my cell phone to send this since I have no browser for internet access.

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

HP support helped me resolve an overheating issue with my Notebook laptop by remotely connecting to my laptop. Now I can't start Firefox. It says it is already running but it's not and I keep getting the missing profile error. I am using my cell phone to send this since I have no browser for internet access. <sub>edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)</sub>

Ändrad av philipp

Alla svar (5)

NoahSUMO
NoahSUMO
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You can use the Windows Task Manager to end all Firefox processes and then try starting Firefox.

Read this article for that: https://support.mozilla.org/en-US/kb/firefox-already-running-not-responding#w_end-firefox-processes

You should be able to load this page on your phone's browser.

Have you also tried restarting the notebook? Restarting the laptop will close down all programs that are open as well as ones stuck in memory. Let us know if any of this helps.

debbyjb
debbyjb Frågans ägare
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Thanks for the reply. In my explanation, I should have said that I have tried stopping Firefox thru the task mgr but it doesn't show up anywhere. I've shut down my laptop many times too. This has been going on for days. I guess I need to find out how to either refresh Firefox or create a new profile. I've tried refreshing, restarting with disabled add-ons, and starting Firefox in safe mode; nothing works! Do you know if there is a support phone number I could call so I could have someone talk me thru getting it fixed? Thank you for any help you can give me!

debbyjb
debbyjb Frågans ägare
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I understand. I just don't know what to do.

NoahSUMO
NoahSUMO
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Do you have Windows on your laptop? It should have Internet Explorer installed by default. All Windows computers come with it. You should be able to use that for the time being until we can sort this out.

You can also try uninstalling Firefox thru Control Panel > Uninstall a Program. But make sure to leave the box that wants to erase your profile data unchecked. If you don't see this checkbox, don't worry about it. They might have removed this option. Then you can download a new copy of Firefox using Internet Explorer. Hopefully this will work.

Download Firefox from: https://www.mozilla.org/en-US/firefox/desktop/

Ändrad av NoahSUMO

ideato
ideato
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Hello

try to delete the profiles.ini file (or rename it to profiles.iniOLD ) in firefox profile folder path and see if that allows to start firefox (with a new profile).

http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

thank you