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Everytime I open firefox, a small window opens that tells me "Update available Download the latest version of firefox, Download or Dismiss". Hitting download saves the update for ver 151.0.4 to my harddrive. I have several of these files because of all the times I've updated forgetting that its already been updated to 151.0.4!

Why do you keep asking me to upgrade when I already did?

To get here I went to "mozilla support" and I clicked the box requesting you send me an email when someone replies to this. This "someone" implies that this person is part of your "community" not a mozilla employee, which is what "mozilla support" implies. After taking my time to follow your vague directives, I dont expect to get any help from you but I am hopeful.

I tried adding images which took me away from this page and when I tried coming back to this page, everything I typed was gone so I had to start over. So I'm not going to click on "share data" for the fear the same thing will happen. Thanks for that

Ok so a month ago FF updated on four W11 laptops and now every time since then when you open FF it wants to make changes to your HDD and then tells you it can't download the latest version. I've uninstalled it and reinstalled it and its the same across all devices. None of the three devices are running any of the same software aside from the OS as they're all dedicated to different purposes, so I know its not something on the devices themselves. We ended up uninstalling it on everything aside from the older W10 desktop because its a constant nuisance. Each time it updates it is successful and there's no failure messages, so it's not like its obviously failing to update, but something certainly broke.

Firefox will randomly require an admin to install the latest update and then go 10 or so updates without any admin access needed.

Work device, all users are non admin making this extremely tedious to update a browser that brings a new update almost every 3-5 days.

On top of that, I elevated to admin and went to the help > About section and pressed Restart to Update Firefox and entered admin creds and still its refusing to update. Just re-opens on 151.0.4.

On the previous version it did the same thing. I completely wiped my firefox from the system, removed all registry and file settings, rebooted, and did a fresh install.

now on 152.0 its doing the same thing again.

The plugging is NOT updating and it's blocking me from watching anything on streaming. I've tried triggering the update by turning it on and off, by tugging on and off the "DRM" option in settings, by turning off the updates and then looking for updates... I went to about:config and made sure that all options were "true". What I get is an "error in downloading the update" that I can't fix.

Can someone help?

Hello, a recurring problem that's been bothering me for several months is driving me crazy, causing me to use Firefox less and less.

I regularly get the dreaded message "Error: Platform version xxx is not compatible with xxxx," which seems to have been around for years and still hasn't been fixed. Rebooting, reinstalling, or repairing the installation with every automatic update isn't a solution; it's just a nuisance.

火狐浏览器更新后会自动清除C盘用户下的所有文件，安全软件阻止都阻止不了，下面是记录，已经被清除2次了，对火狐已经不爱了。

防护项目：启动目录(扩展保护) 目标文件：C:\Users\一个菠萝丶\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup 操作结果：已阻止 进程ID：17268 操作进程：C:\Program Files\Mozilla Firefox\firefox.exe 操作进程命令行："C:\Program Files\Mozilla Firefox\firefox.exe" --backgroundtask removeDirectory C:\Users\ "" 0 * --metrics-id Quota 父进程ID：14652 父进程：C:\Program Files\Mozilla Firefox\firefox.exe 父进程命令行："C:\Program Files\Mozilla Firefox\firefox.exe"

防护项目：启动目录(扩展保护) 目标文件：C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp 操作结果：已阻止 进程ID：10652 操作进程：C:\Program Files\Mozilla Firefox\firefox.exe 操作进程命令行："C:\Program Files\Mozilla Firefox\firefox.exe" --backgroundtask removeDirectory C:\Users\ "" 0 * --metrics-id Quota 父进程ID：13088 父进程：C:\Program Files\Mozilla Firefox\firefox.exe 父进程命令行："C:\Program Files\Mozilla Firefox\firefox.exe"

I'm too old and tired to try to find my way around the new update. How can I return to the previous version? Life was so simple. Now I spend more time trying to find things that I can't find than I do online doing something productive.

Please tell me there's a simple way to get back to the previous version and that I won't lose my bookmarks and links.

After I upgraded Firefox on my Dell desktop the left side of my keyboard stopped working so. I bought another keyboard when I upgraded again it stopped working. Talk about frustration

Firefox lived on my computer for three days. On May 30th I installed the latest version of Firefox Developer Edition. Today when I launched my browser I saw a page notifying me that my version of Firefox is the latest [152.0b6 (64-bit)]. All installed extensions disappeared, the connected profile was deleted, the .mozilla/firefox directory contained only the newly created profile... No history, no bookmarks... No crash reports...

What happened? Now I'm afraid to sync the browser with my phone, in case it clears all my passwords.

I'm trying to open a file that was sent to me, but my computer is asking me to update Firefox. When I try to do that, it shows that I already have the most current update.

The Firefox update I was prompted to initiate on May 12 resulted in a compatibility issue message. Following Firebox Help recommendations, I re-installed my Firefox. Now I see that my downloads folder has a long string of unfamiliar files, and I need assurance that these are not remnants of malicious activity. All files have names like i-33639-002-XX.jpg and are dated the same time (5/12/2026, 4:07 PM). Each file shows as “0 KB” in size. All are listed as “JPG File”. Has this happened to other Firefox users?

After the last update on my desktop browser, my password was requested in order to "install a new helper tool." But it isn't accepting my password, even after I double checked what it was. And there's no Change Password link.

Since I can still access the Firefox browser on my iPhone, I thought of I'd change my password there and sync, but the new password isn't accepted either. Once a password isn't accepted, pressing cancel closes the app and it can't be reopened without a Force Quit first.

And 'round and 'round I go. How do I regain access to my desktop browser?

Thanks.

I am getting the message "updates are disabled by the admin." I am the only one here so I don't know how that happened. I need to install Slack but need to update first. I followed the steps to edit registry but still can't update. Please advise.

Hello, I have Windows 7 and I use Firefox ESR as my browser. It has work correctly for years now, but since a couple of days it has problems with downloading the latest updates. It asks me download the update but as I go into the settings page, the download is stuck at 0 kB. I also get a message box that FF is not able to download the update and it sends me to a Mozilla Firefox ESR download page and when I want to download the ESR version, FF cannot open the page with the installation file. Also many other links on the Mozilla page do not open or do not open correctly. Also it doesn't open this support page, I am writing this messages through my phone. Also it doesn't open the website bol.com. So what can I do. I have already tried clearing the cache and cookies. It doesn't help. I hope you can help.