
Do we ever get to connect with the "geniuses" who are currently developing Thunderbird?
So - the "development" staff have taken away the ability to look back at previous events, have taken away the ability to export calendars as ics files, and have locked our data into incomprehensible and undocumented sqlite files. And they very neatly and conveniently leave all the "support" to volunteers, who have suggestions as to what *might* help. Such garbage I've never seen before in my life.
Všetky odpovede (6)
You ask a lot from a product that is provided free. Yes, a handful of users donate, and even a smaller percentage donate with any regularity. And for that you expect full-time developers to answer questions? I admit that we volunteers don't know everything and can't always keep up with the software updates quickly. You mentioned that you cannot export calendars as ics, but I just checked and that works, so I'm puzzled on your statement. I would be interested to know what free email client provides a direct contact to the developers for prompt responses, which is what you imply should be provided to you. The Thunderbird developers are doing a superb job of keeping this client up to date and staying abreast of continually evolving technology.
@david, @steve.ramar Since the first release of TB 128 on July 7th till today, there is no big effort from developers to fix the problems this new version caused to users. There have been only 3 updates which have no impact on correcting the bugs. It seems that developers got rusty. If they continue like this a lot of TB users wil be disappointed and many of them are, and have turned to other email clients. I agree that TB is a free open source application but it is not possible TB 128 to continue to be still in beta till today causing still many problems to users. Where is the respect of developers towards users?
I share your frustration with new-release errors; the upgrade from 115 was huge, and I'm a user just like you, but I assure you that bugs are actively tracked for the 128 release and are high priority. i do see problems posted that I won't attempt to help with because I have no idea of what the cause or solution is. However, we have tens of thousands of users who have updated to 128 and the problems seen here do not indicate a failure of the upgrade. And there have been compliments, so it's difficult to give a simple pronouncement on 128. Personally, I have had no problems, and I try to use all the features. I even keep a POP account and usenet account so I can be aware of reported issues. I am proud to help users with Thunderbird because I like the open source concept and the sense of community that Mozilla offers. Where I do get touchy is when people post here to shoot us, the volunteers. We're a sitting target, yet have no involvement in development or design. Persons who have suggestions or complaints should post elsewhere, such as at connect.mozilla.org under IDEAS. To be listened to, criticisms need to be constructive, not accusatory. 128 gets better with each release. All new releases have problems and the higher the goal, the more likely to experience them. Thank you for your considerate post. .
David, I'm a long term user of Thunderbird. In at least 5 years I've never found a way to export a calendar as .ics on either a Windoze box or Linux, desktop or laptop. I'm currently running 128.5.2esr on Mint Linux and I still cannot export a calendar as .ics. The instructions at https://support.mozilla.org/en-US/kb/exporting-and-sharing-a-calendar have never worked for me. When I select "Export" from those instructions, nothing happens.
I recently learned that I can send you copies of the Error Console and here's one from a recent attempt to export a calendar:
NotFoundError: No such JSProcessActor 'BrowserToolboxDevToolsProcess' Missing resource in locale en-GB: devtools/client/toolbox.ftl
Does this help??
david said
All new releases have problems...
I remember when I first had to get a computer to support our friend in some small nation with an internet connection that was probably only just as reliable as two tin cans connected by a taut piece of string...
...there was 'good housekeeping' back then that I think we've forgotten about in our rush towards saving time and getting things done quickly.
For one, I won't allow TB to update in the background. I don't want multiple software platforms simultaneously trying to make changes along with the firmware's updates and the OS's updates. Sure, they should all work but, in '95, there were no end of conflicts when you did that. All the laptops I look after have updates only when permission is given and they usually only have 'user errors' (especially the 75yo woman, bless her) that I need to sort out. TB is run on three of them and we have yet to have an issue.
But another has to be conflicting software. It was laughable 'back then' that when the OS crashed or the hardware failed, the salesmen always told you that the computer wasn't designed for 'software' and that it was the User's/Purchaser's fault. Yet, that is very often true, I believe...
...some of the problems posted are nothing to do with TB in the sense of it 'standing alone' and working. The problems begin when pieces of software and OSs inter-react in ways that could not be predicted by the Developers. After all, they can't predict how *every* piece of software will affect TB. Or every OS - or even every version of OS.
TB certainly has some querks - and stuff I'd rather it did a different way - but it's stable with my computer (and the other laptops I watch over) and the soup of software I use.
@contralia, that smells like a bug if you have routinely received that error over multiple releases. You can post that at bugzill.mozilla.org. Be detailed on your version of LInux and of Thunderbird and include the error console message.